Either your partner isn't connected to the internet or your partner's TeamView isn't running yet??

Swine

I've downloading the software and logged in on both computers. When I clock connect I get a message saying "Either your partner isn't connected to the internet or your partner's TeamView isn't running yet." But I have internet connection on both computers and TeamView is running on both. One is a laptop that is currently right beside my desktop computer so I KNOW that both are running. What is happening?

Also, I was able to connect these computers using TeamViewer's FREE version just fine. I'm about to request a full refund.

.Carol.fg.

Hello @Swine ,

Welcome to the TeamViewer Community!

We're sorry to hear about the connectivity issue you're facing.

Please note that connection issues can be caused by different factors. A very common reason is instability with IPv6. For cases like this, we advise following the steps in the article: 📄 Fix connectivity issues - Partner did not connect to router

However, if this is not the case, we would advise you to contact our support team directly to take a look at your license. Their contact number you can find here. If you prefer, you can contact them by ticket.

Let us know how it goes!

Best, Carol 👩🏻‍🦰🌷