Hi there
Why my Teamviewer 7 premium licence isn't showing. Invoice No. [removed per Community Guidelines]
it was working well a few days back. Now its showing free account.
Kindly check and resolve.
thanks
Niraj
Hi @designerniraj,
Congrats on your first post! 🙌
The reason why our TeamViewer 7 Premium license does not work anymore is that TeamViewer 7 was deprecated on the 31st of January, 2022.
You will find all the information regarding this in our announcement below:
📄 Complimentary TeamViewer 15 access for legacy versions to be deprecated
Let me know if you have any further questions! I'll be happy to assist.
/JeanK
What a bad business practices making people fool. I have lifetime licence of TV7 and you did this just to get people choose your subscription model. THIS IS NOT ACCEPTABLE TO FORCE PEOPLE BY UPGRADING TO YOUR NEW VERSION AND LATER DOWNGRADE TO FREE VERSION. I just hate such compnay and their policy who grab our hard earned money. I had purchase lifetime licence not 5-10 year plan.
I just want to keep my licence of team viewer 7 or free upgrade to newer version OR just refund my money.
I fully understand your point of view. However, there is nothing we can do here to help you further regarding this matter.
Please reach out to our customer support or sales team - they will be happy to assist you further regarding your TeamViewer 7 license.
We thank you in advance for your understanding.
I didn't understood, what you mean. When I contacted support they sent typical reply without any solution below.
Hello
Thank you for contacting TeamViewer.
I can see that you have already created a ticket for this issue, I will now merge this ticket with the one you created yesterday, doing so will close this ticket.
Please refrain from creating multiple tickets for the same issue as it only slows the process of getting back to you with an answer.
Please let me know if this resolves your issue.
Best Regards,
TeamViewer Customer Satisfaction Team
I got my answer. Its waistage of time discussing all these. NO ONE HEAR TO LISTEN NOR ANYONE RESOLVE
This means that you already had created a ticket before that. So they merged the tickets to have a better starting point on how to help you. Please have a little more patience, our team will get back to you as soon as possible.
