Easy access is enabled but still getting prompted for password

CBGTV

We have a corporate license and have given full control to shared group access for our users. When using owner account, no problem accessing device but when users access the same device, password is being prompted, this is happening to 3 devices only. Other devices in the group is ok to access without password. What could be the issue?

Ying_Q

Hello @CBGTV,

Welcome to the TeamViewer Community!

Referring to the suggestion answer in another Community post, May I ask you to double-check if the group has been shared smoothly with Full control to the users, and also check on the account assignment status on the remote devices.

Additionally, feel free to check out the feature of Managed devices on the TeamViewer Management Console.

Hope the information above will bring some hints to you and we wish you a nice day!

Best,

Ying_Q