TeamViewer Instances Reverting to Disabled Passwords

Seuta · 2023-03-07T16:14:56+00:00

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Hello!

So recently we've noticed a trend of PCs with TeamViewer that originally displayed a password to remote in ending up "Disabled" without any involvement from what we can tell. It has been happening with enough frequency that a department that relies on that to connect is having to contact our support desk to resolve this for them. Not all the time the change over takes either. Has anyone else been experiencing this issue or is it a known issue with a resolution?

Thank you!

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Seuta

Checking in again if anyone is experiencing a similar issue and may know what's happening.

Ying_Q

Hi @Seuta,

We appreciate your patience in getting a response in the Community!

May I check a couple of settings with you on TeamViewer Client, please?

Firstly, let's look at Password strength, which you are able to check on TeamViewer Options and see if the option has been set to Disabled. The path to Password strength is GearWheel (⚙) ➜ Security ➜ Random password ➜ Password strength.

Secondly, you may also check the Account assignment status on TeamViewer Options by GearWheel (⚙) ➜ General ➜ Account assignment. It is probably related to TeamViewer Policies of Password strength if there is an account assignment on the TeamViewer client.

Can you kindly run the check and let us know about your findings. Hope to hear from you again!

Best,

Ying_Q

Seuta

The computers I'm seeing this on have Password Strength set to Disabled.

For Account Assignment I don't have one that's actively been set to Disabled to check at the moment, but they're defaulted to an account setup by our admin with the ones that are working. If you need this information give me a little time to find one that's come up like this. Unfortunately it's sporadic and random when it does happen.

Seuta

Checking account assignment I need to be logged in as an administrator to check or make changes. Unfortunately I'm not in a position to test this as the times this happens the person is needing assistance with a customer present at that moment.

Seuta

Alright, now that I was able to find one that didn't have a customer present, it's saying that it's assigned to one of our admins and the organization. It doesn't appear to have removed it, just the settings for the password dropped off on this machine. I'm not sure it's an account assignment issue as there's no special grouping for the computers in Teamviewer and if it were a settings issue it would be affecting more in our organization in a consistent manner.