how long to get license activation email after payment done

manchor22_ Posts: 1
edited May 2023 in Licensing

i have done payment from last week and subscription in customer portal show active but in management console still showing free license.

after looking in forum and Q&A i think i have missed out the activation email from team viewer, check from email few times and found i did not receive any email regarding license activation .

Anyone can help for this ??


  • noluckhere123_
    noluckhere123_ Posts: 1

    Same here

  • Nadin_W
    Nadin_W Posts: 656 Moderator

    Hello @noluckhere123_,

    Thank you for your post, and welcome to our Community.

    We are sorry to hear that you didn't receive your activation link.

    May I ask you to check your email inbox and spam folder for the email from TeamViewer as a first step? The TeamViewer communication emails sometimes end up there.

    If you still didn't receive the mail, please, contact our Support team via Chat💬 or Phone☎ and keep your order or invoice number handy.

    We are sorry for the inconvenience caused by the delay in email delivery and hope you will soon receive the activation link and successfully activate the license.



    German Community moderator 🖤 Moderatorin der deutschsprachigen Community