Corporate License active - please deactivate

maybeageek

Dear Sir or Madam,

phone support told me to make a request here. I always used TeamViewer with a private account and only for private matters. Then the company I worked for bought a commercial license, and I activated the license file. This changed my account into a corporate one.

Now that I have left the company, this license still seems to be active. How do I get rid of this license and return to my private only account? As my new employer has a strict separation of company vs. private devices there is no commercial use with my TeamViewer account. Private only.

All the best

.Carol.fg.

Hello @maybeageek,

Thanks for reaching out to us and welcome to our Community!

Please know that we are unable to handle licensing requests in the Community for security and privacy purposes.

In such cases, our support team is the only team that can handle such requests.

We have already created a ticket for your request and have forwarded the feedback regarding this process internally to ensure no future confusion. Please check your email for further communication.

We apologize for any previous misunderstanding, and we thank you for your understanding.

Please let us know if you have any further questions we can help you with.

Best, Carol 👩🏻‍🦰🌷