The Maximum number of your concurrent TeamViewer sessions has been reached.

Charlson

The Maximum number of your concurrent TeamViewer sessions has been reached.  Please wait until other sessions are closed or expand the number of your session channels.

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I have "remote access" which allows me to have 1 user for 3 device connections. I got above message when I had one connection already connected and tried making another connection to the partner computer from another device.

My co-worker, who also has the same type of "remote access" license, says he has no problem making two different connections at the same time to one partner computer.

Why is that? I believe my co-worker purchased his "remote access" license in March 2021 and I purchased my "remote access" license in October 2021. Could my co-worker's license have been grandfather'ed in to allow him to have multiple connections?

Ying_Q

Hello @Charlson,

Thank you for visiting the TeamViewer Community!

From my understanding of your setup on the remote connection with TeamViewer Remote Access, you have already started a remote connection with the licensed account. You would like a concurrent parallel connection to the same partner computer then the error message showed.

It is not possible to have a concurrent connection with Remote Access as it is a single-channel license. You may have the licensed account sign in and connect to the 3 designated endpoints from unlimited devices, but only one connection at a time. For any reason, you would like to connect to the same partner endpoint at the same time for concurrent connection, you may consider upgrading the license. To learn more about the features of TeamViewer Remote Access, we have prepared the - Licenses overview and you may also find more information from FAQ on Remote Access Plan.

If you would like to check about the features for Remote Access, feel free to raise a support ticket and our dedicated support agent is available to help!

Best,

Ying_Q