My license is automatically downgraded!

quick_unlock · 2023-06-06T15:00:44+00:00

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Hi,

My license is suddenly downgraded from Business to Remote access. I have also generated a Ticket #[Removed as per Community Guidelines]. But no reply on it yet. Please help me ASAP. Thanks

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quick_unlock

Anyone please ?

Ying_Q

Hi @quick_unlock,

We are sorry for the confusion happened.

TeamViewer has released the version of [Windows] v15.42.7 to fix the licensing displaying issue.

Can you kindly try to update the TeamViewer version and log in to your TeamViewer licensed account please? Hope it would display properly and accordingly.

Best,

Ying_Q

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