Request Access Feature No Longer Working

larmstrong · 2023-06-19T21:09:31+00:00

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Before the update, if I needed to work on a workstation, I would use the request access feature. That way, the staff person knew I wanted on the device and to allow me. If they weren't at their desk, the request timed out and I could then connect without their permission. I have a license version and I have a policy setup for each workstation. What setting do I use, exactly to enable this feature again?

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.Carol.fg.

Hi @larmstrong and @MattOH ,

Thanks for the feedback and for testing it.

I could not replicate the issue on my side. When you tried, did the partner receive the pop-up to accept the connection? Or just the white screen was displayed?

Have you tried to uninstall and install TeamViewer again?

If not, please give it a try. To uninstall, you can follow our article to remove all TeamViewer settings, and then install it again from our website.

Also, if you have a license, you can contact our support team directly for further/faster assistance. Their contact information you can find here.

Let us know how it goes. 🙋‍♀️

Best, Carol

BR_CH

https://community.teamviewer.com/English/discussion/130557/request-access-feature-no-longer-working

Switch to the new UI and then back to the classic view and it will be displayed again

TrevorInUK

Like MattOH I get the blank minimised Window. This is most frustrating, especially for my clients that it happens with. Really starting to feel my subscription was a waste of money, let alone the loss of income by not being able to support my clients remotely.

Will be trying the 'old' interface and if that works will stick to it, was so much simpler to make a connection. (less steps for client as they simply opened TeamViewer and gave me the password).

PS, the odd client I had previously set up unattanded access on I still seem to be able to connect to (but have not tried them all!)

Trev

MattOH

Hi Carol

I followed your instructions and I am still having this issue. When I connect to another computer via unatended access or using the ID and password it is launching an all white minimized window. When I try to maximize the window nothing happens.

Thanks Matt

.Carol.fg.

Hi @larmstrong and @MattOH ,

Thanks for your feedback, and we're sorry to hear about the difficulties you encountered with the new interface.

Please know that it's possible to switch back to the TeamViewer Classic interface by clicking the button New version on the top right of TeamViewer Remote. If you don't see the button, please follow the steps below:

Open TeamViewer Remote and sign in with your account.
Click the gear icon (⚙) ➜ Go to this device's settings.
In the General tab, you will have the option Use new TeamViewer interface ➜ uncheck this option, and restart the TeamViewer services so that the TeamViewer Classic interface can load.

If you prefer to stay on the new TeamViewer Remote interface, you can consider changing the advanced settings for connections to other computers to Confirm all.

I hope it helps! 🍀

Don't hesitate to ask again if you have any further questions.

Best, Carol

larmstrong

No solution yet.

I can access each workstation but I have to *bleep* in when people are working. I like to be able to request access, it's just more polite. Maybe I'll submit a ticket, I had hoped there was a simply solution I was missing in the policy setup.

MattOH

Did you end up finding a solution? My whole support team has been unable to use the remote access for the last 2 days and we have a corporate license . Team Viewer really need to get on this ASAP.