License not working or activating.

Duskworks

I signed up and purchased a license to support a friend. When activating my license, it gave me the option to use Google. This ended up creating a second account instead of my main account. When trying to login and unauthorize or switch the account, the license says it requires activation. But upon clicking the activation email again, it says it's already activated.

I tried using chat, but it was closed. I also tried calling support at 1706 PST which says availability from 0800-2000, but it was also closed. It would be extremely helpful to note which time-zone this timeframe applies to. Also, trying to submit a support ticket just gets stuck in an endless refresh loop that never goes anywhere. So here I am signing up on a public forum with the hopes of some customer support.

Akiho

Hi @Duskworks,

Thank you for reaching out to the Community.

We also appreciate your efforts to contact our support team as well as feedback regarding the business hours written on the support page; we will forward it to the dedicated team. 

The TeamViewer office in America is located on the East side. Could you please follow the Eastern time zone and try contacting our support team again for further assistance?

If you still face any difficulties getting in touch with our support team, kindly tell us in this thread.

Last but not least, please also know that once the activation link is used it cannot be used again, and a licensed TeamViewer account is essential to generate a support ticket.

Thanks in advance for your understanding and patience in this matter.

Best,

Akiho