Cancel accounts

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Damian299
Damian299 Posts: 1
edited June 2023 in Licensing

Hi


Is there anyway to find all accounts associated with our business. We are getting bills for an account that we cant access. We seem to have multiple accounts.

We would like to clear our bills cleared, get these issues sorted, and remove accounts associated with our business.

I raised a ticket last week to [removed per Community Guidelines Never post your personal information, including your TeamViewer IDs, passwords, your license information, etc.] and no reply as yet. Is there a contact or any easily accessible information in regards to getting the information I need.


Regards

Damian

Answers

  • Nadin_W
    Nadin_W Posts: 660 Moderator
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    Hello @Damian299

    Thank you for your post. 

    Please know that we are unable to handle cancellation requests here in the Community. 

    Since all cancellations must be submitted in written form by submitting a ticket you were right to raise a ticket.

    For more information about the cancellation process please have a look at our article 📃 All about subscriptions

    Currently, our support team experiences an increased workload so it might take some time until a colleague from our support team will reach out to you, but they will do as soon as possible! 

    Thank you for your understanding and your patience! 

    Best, 

    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community