License you tried to activate is already activated on another Teamviewer account

We have a tensor license. When I tried to apply license to a user, I get this error:

Please advise

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License query

Welcome, and thanks for reaching out to our Community!

If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

Let us know how it goes and if you need any further help. 🙋‍♀️

Best, Carol

Welcome, and thanks for reaching out to our Community!

If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

Let us know how it goes and if you need any further help. 🙋‍♀️

Best, Carol