TV ID keeps on changing

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SoftSpot
SoftSpot Posts: 5 ✭✭
edited September 2023 in Account

Hi,

Why is my TV ID changing. I constantly need to take the old ID out as an device, losing moves on my Account.

(edited by a moderator. Please do not share any personal information.)

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  • AlenaC
    AlenaC Posts: 933 Moderator
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    Hi @SoftSpot

    Thanks for your message; we are glad to see you again in our Community 😊

    My first two tips would be (in case you have not done it already and use our old TeamViewer version (before 15.36)):

    1) Uninstall TeamViewer completely from all devices and reinstall it.

    👉️Uninstall TeamViewer (Classic) on Windows or Uninstall TeamViewer (Classic) on macOS

    2) Install our newest TeamViewer version (15.36 or above) from our homepage.

    Did this help?

    /Alena

    Spanish Community Moderator :)

  • SoftSpot
    SoftSpot Posts: 5 ✭✭
    edited September 2023
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    I do have the latest version, and it changed again just after a restart.

  • SoftSpot
    SoftSpot Posts: 5 ✭✭
    edited September 2023
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  • SoftSpot
    SoftSpot Posts: 5 ✭✭
    edited September 2023
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    Another change this morning, once my moves is up, I have no other choice but move over to **Third Party Product**.