I signed up for Team Viewer Business, but is still says I'm on the "FREE" plan. Help???

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PWilliamsAZ
PWilliamsAZ Posts: 2 ✭✭

How do I get my Team View to access my "business" plan status? I paid for it and got the invoice, but it still says I'm on the "FREE" plan.

Answers

  • Akiho
    Akiho Posts: 1,242 Moderator
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    Hi @PWilliamsAZ,

    Thank you for reaching out to the Community!

    Please know that it is essential to activate the TeamViewer license with your TeamViewer account in order to make a licensed connection.

    To activate your TeamViewer license, please check the activation link which is sent out as the purchase email from TeamViewer.

    Once you can confirm the activation link, you are ready to take the activation procedure. Please check the activation process here: 📄Activate your Business License


    Please feel free to come back here if you have any questions or concerns using TeamViewer.

    Looking forward to seeing you here in the Community again.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • PWilliamsAZ
    PWilliamsAZ Posts: 2 ✭✭
    edited October 2023
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    This is what I received:


    Hi [removed per Community Guidelines] Williams,

    Thank you for choosing TeamViewer. We have received your order [removed per Community Guidelines], summarized below.


    What happens next?

    As a next step, you will receive separate emails with your license activation link and invoice. In addition, your new order will be added to Customer Portal - where you can manage your TeamViewer subscriptions online.



    THERE IS NO ACTIVATION LINK. THERE WAS NO SEPARATE EMAIL. Please advise. Thank you.

  • Akiho
    Akiho Posts: 1,242 Moderator
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    Hi @PWilliamsAZ,

    Thank you for getting back to us and we are sorry to hear about the inconvenience with the onboarding process. 

    In this case, kindly ask you to contact our Customer Support team directly for further assistance, as this topic includes personal information.

    Kindly return here if you have any difficulties contacting our support team.

    We thank you in advance for your understanding and patience in this process.

    Best,

    Akiho


    P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.


    Japanese Community Moderator / コミュニティモデレーター