2 factor authentication

epx · 2023-12-01T03:47:00+00:00

There was an error rendering this rich post.

If I lose my phone, how will I be able to approve remote access? Is there a backup code that I can save or how can I set up the 2FA in another device if I lose my current phone?

Find more posts tagged with

Accepted answers

All comments

Akiho

Hi @epx,

Thank you for your post and welcome to the Community!

There are 2 types of 2 factor authentication, one for your connection and the other for your TeamViewer account. Please check the 2 factor authentication you are referring to and confirm the following information.

2 factor authentication for connection:

You can add a new device as an authorized device in the TeamViewer application and remove the old authorized device from the list of authorized devices if necessary.
For more information on this topic, please access the following article: 📄Two-Factor Authentication for connections

2 factor authentication for TeamViewer accounts:

When activating 2 factor authentication for your TeamViewer account, you will get an individual recovery code. With this recovery code, you will be able to deactivate 2 factor authentication.

Therefore, please know that TeamViewer highly advised all the users that you have to save the recovery code in a secure place. Please thoroughly check the following article for more information: 📄Deactivate Two-Factor Authentication

Hope you find this helpful!

Kindly let us know if you have any concerns or questions using TeamViewer.

Looking forward to seeing you in the Community again.

Best,

Akiho