Hi,
I uninstalled my account because I didn't need it anymore.
I need to see the log details, please kindly help how I can retrieve the past log details (from before I uninstalled it)
Thank you
Martin
Hi @Martin144 ,
Welcome to our Community and thanks for your question!
The logfile data is erased if you previously uninstalled TeamViewer removing all files.
But you can check your current logfiles by following the steps in our article below:
📄 Log file reading - Incoming connection
Also, please note that if you purchased a license, to request cancelation of the subscription auto-renewal, it's necessary to submit a cancellation ticket. You can find more details on our article: 📄 All about subscription
Let us know how it goes, and if we can help you any further.
Best, Carol
Thank you for your help!
Hi @.Carol.fg.
Thank you for your reply.
So it's not possible to get the data from before uninstalling it and deleting the account? I did open an account now with the same login
You're welcome, it's my pleasure to help! 😊
If the software was uninstalled with the option to remove all settings checked, even if you reinstall TeamViewer the previous information will be gone.
Regarding the TeamViewer account, if you delete your account and recreate the same again, all data in your Computer and Contacts list will be lost. For more detail please check our article: 📄 Delete your account
Let us know if we can clarify any further questions. 🙋♀️
I'm happy to help!
Don't hesitate to post again in our Community whenever needed. 😊
Have a great day @Martin144 !
ok thanks
