how do i solve access issue

rafiahmed0225

Akiho

Hi @rafiahmed0225,

Welcome to the Community!

Thank you for posting and providing us with the screenshot of the error message.

From the given screenshot, I could see that you are using the Remote Access license and this message indicates monthly device moves are run out. In such case, we would advise contacting our support team directly:

Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

📩 Submit a support ticket

💡Hint:

• Please note that the Remote Access license includes the same amount of monthly device moves with the number of endpoints you have on your plan. Meaning if you have 3 endpoints, you can move devices 3 times per month.
• We would suggest checking the following pages to get more detailed information on the Remote Access license:
  • NEW LICENSE: Use case-specific license for a fixed number of devices
  • FAQ on Remote Access license

Hope you find this helpful!

If you have any questions using TeamViewer, please share them here - we would be happy to see you again in the Community.

Best,

Akiho