Teamviewer not working anymore - problem with connect!

System

This discussion was created from comments split from: TeamViewer 11 Premium lic Constant - Free???.

Artemks2004

Sorry but Now Teamviewer not working anymore - problem with connect! i try connect from Italy to Italy not working

Rude attitude towards their clients

complete disgrace and disappointment

It is necessary to write negative reviews so that clients refuse this company as unfavorable

Nadin_W

Hello @Artemks2004,

Thank you for your honest feedback. We are sorry to hear about your experience.

To assist you, we require more information. Please explain in more detail what happens when you try to connect. Did you see an error, and if so, what did it say?

Also, please feel free to send us any customer number or ticket ID in a private message, for security and privacy reasons so that we can forward your feedback better.

Thank you in advance.

Best,
Nadin

Rainez

I have downloaded and uninstalled TeamViewer free version a few times, but it wont open as it says there is a fault.

Nadin_W

Hello @Rainez,

Thank you for reaching out to us. We are sorry to hear that you could not use TeamViewer.

To take a closer look into this, it would be helpful to know which TeamViewer module you installed and if you downloaded it directly from our homepage.

Could you also send us the exact wording or a screenshot of the error message?

Tip: If you need TeamViewer for outgoing sessions, you can also use the TeamViewer Web App.

We look forward to hearing back from you.

Best,
Nadin

Artemks2004

https://community.teamviewer.com/English/discussion/comment/156592#Comment_156592

TeamViewer not working! Always say please update version! I cant connect from Italy to Italy with free licence!

Nadin_W

hello @Artemks2004,

Thanks for getting back to us.

Please know that to maintain the free usage, users must update to the latest free version of TeamViewer or use the web app available at https://web.teamviewer.com/

You can find more information on this topic in the following announcement: New updates regarding the free usage of TeamViewer 15

In our article, Update TeamViewer, you will find some helpful instructions on how to update your TeamViewer client manually or automatically. I recommend setting up automatic updates for your TeamViewer to ensure that you always use the latest version.

Please let us know if you have any further questions.

Best,
Nadin