How to cancel my order

I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period

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AGFXAndrew

I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!

Esther

Hi there,

thanks for your posts. It´s sad to read you want to cancel.

However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:

https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription

This article also explains how to cancel:

How / until when can I cancel my subscription?

For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

I hope this helps you.

Best, Esther

Fiona_G

Hi @下田潔司，

Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

JeanK

Hello @stefanoc

Thank you for your message.

Unfortunately, you cannot cancel your subscription on the Community.

The only way to cancel is to submit a ticket via this link: Open a ticket now!

I thank you in advance for your understanding.

Cheers

Jean

All comments

Yuri_T

Hi @peter_liu ,

Thank you for your post.

I have double checked with the right department to follow up with you on this case.
I apologize for any inconvenience caused. Please wait for the answer from one of our staff members.

All the best,
Yuri

peter_liu

Yes, it is impossible to cancel the subscription. I have created a tick to cancel my Business subscription but no response for a week.

JeanK

Hello @stefanoc

Thank you for your message.

Unfortunately, you cannot cancel your subscription on the Community.

The only way to cancel is to submit a ticket via this link: Open a ticket now!

I thank you in advance for your understanding.

Cheers

Jean

stefanoc

I want to cancel my subscription. Why is it so difficult? It says to create a support ticket but... there's no easy way to do that.

No instructions.

THere's no email.

Nothing.

I don't want to write my personal information here.

Please contact me immediately to terminate my subscription.

stefanoc

I want to cancel my subscription. Why is it so difficult? It says to create a support ticket but... there's no easy way to do that.

No instructions.

THere's no email.

Nothing.

I don't want to write my personal information here.

Please contact me immediately to terminate my subscription.

tradegde

I also had a forced renewal. In my case Teamviewer hid the automatic renewal at the bottom of the original invoice so I didn't know. They didn't put it in the original e-mail and there was no reminder notice. As a result I got stuck with another years subscrition that Teamviewer forced on me, even though I no longer use the product.

Even when I am in contact with support and I have asked five times they have still not confirmed that it has been cancelled.

nagmeyazgin

I paid with PayPal, so I went to PayPal and cancelled my standing order from there.

Here is how to cancel an automatic payment with a merchant:

Go to Settings
Click My money.
Under 'Automatic payments', click Manage Automatic Payments.
Select the payment you'd like to cancel, then click Cancel.

Ant1

Yep. I got done on this. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.

I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

Ant1

Be very careful when dealing with TeamViewer they are highly unethical.

TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.

TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

HartCraft

From what I can tell so far, here is how it goes:

TeamViewer does not notify you of the renewal until the day of the renewal. There is a clause in their informaiton saying that they send out an e-mail six weeks before, but that is subject to country requirements, yada, yada, yada, and I most definitely did not get any such thing six weeks before today, my renewal day.
You have to contact them by e-mail at least 28 days before renewal to cancel. This means that by the time you get the notice in #1, it is too late to cancel. It also means that you have no way to tell how much you will be charged beforehand.

There is only one way I can see to interpret this: they do not want us to remember the charge until the day of renewal because that would give us the opportunity to cancel it or maybe even compare it to some other service.

I, for one, avoid auto-payments almost entirely, so I will definitely be canceling my TeamViewer account well before it rolls around next year. Then I will probably switch to another service that is more up front regarding the billing process.

SteffenPuck

Agreed, just about the worst "subscription" scam i've ever experienced.

Should have spent some time investigating this product and the company before being dumb enough to "buy a license" last year.

Natascha

HI @Nellykoo

Thank you for your post.

Sorry to hear, what happened. Maybe there was a misunderstanding.

I will forward your case to the responsible colleagues. Really apologize for any inconvenience caused.

Due to security reasons, I removed the ticket ID from the message.

I wish you a great day and all the best,
Natascha

Nellykoo

Hi, I want to Cancel my Premium Subscription. 8th May 2019 : I buy the premium package 10th May 2019 : I email to cancel my subscriptions. Because it didn't suit my needs 13th may 2019 : I get a call from Teamviewer, giving me option to upgrade. But I simply want to cancel my subscription... After that, I have not get any updates on my cancelations. Its been 14 days since I ask for a SIMPLY CANCELATION. I have been email-ing everyday, But I didnt get any updates... Thank You

paoloz3

If I had have read this before signing up I would never have signed up.

Disgusting behaviour by Team Viewer. This is something I think someone would expect from a **bleep** site not an IT company.

dickhfchan

In my case, Teamviewer informed me only on the date before they renewed the contract and left me with no time to remove the auto renew. Even I sent an email to them and request the cancellation before the renew date, they replied to me after 3 days and said they could not help. I believe their business model intentionally put customers in trouble with the auto renewal.

JoshP

Hello @renecito10

Thank you for your post.

Regarding cancellation, you can reach out to our licensing team directly via the phone so we may further assist.

Should you be unable to call, you can also submit a ticket directly using your licensed TeamViewer account.

Should there still be any issue reaching us, feel free to message a moderator on here and we can have a representative reach out to you directly.

Hope this helps!

renecito10

me neither, usually when a bill of over $2,000 is going to renew you get a reminder about it before kicking in,

there is nowhere to cancel the account, calling is a no.

I had to cancel my paypal and credit card so they dont auto renew.

Yuri_T

Hi @colcom

Thank you for your post.

I have confirmed that one of our support team has followed up on this case with you.
Please wait for their reply as we need to communicate in writing via the ticket.

Thank you very much for your understanding.

Best regards,
Yuri

colcom

..they wont assist you further..

@Yuri_T wrote:
Hi @Ghargreaves ,
Thank you for your post.
We can't assist you about billing as per our community guidelines.
Please contact our support team so that we can assist you further.
I apologize for any inconvenience caused.
Best regards,
Yuri

Natascha

Hi @ankitv,

Thank you for your post.

We apologize for any inconvenience caused.

Unfortunately, we cannot answer specific questions about your contract in the community.

I will arrange for someone to contact you as soon as possible to follow up with you.

Hope this will be helpful for you. Wish you a great day.

All the best,
Natascha

ankitv

Hi Team,

I want to cancel my subscription for a FULL REFUND

I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.

According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund. Today is 28 Dec 2018 and the date of purchase is made on 27 Dec 2018 as shown in the Order Number: **Please do not post TeamViewer IDs**.

Thanks,

Ankit Vaghela

M:**Please do not post TeamViewer IDs**

Mangalam information technologies pvt. Ltd.

Yuri_T

Hi @Ghargreaves ,

Thank you for your post.

We can't assist you about billing as per our community guidelines.
Please contact our support team so that we can assist you further.

I apologize for any inconvenience caused.

Best regards,
Yuri

Ghargreaves

Our teamviewer account auto renewed. This was not the intent or understanding we had. In fact we were changing over to new software. The email and person representing the company has been on medical sick leave since mid December, so the invoicing and warning emails were missed. Jan 31, only 14 days ago and we were told there is not proceed to remove the license and cancel the invoice even when indicating the situation we are in. That makes no sense, and quite frankly the lack of working with our needs is the reason we are moving away from the product.

I want our account approved for canceling the licenses and our invoice voided. How can we make that happen?

Geordie hargreaves

Natascha

Dear @Ararag,

Thank you for your post.

As you mentioned, you are currently in contact with my colleague from the Sales department. He responded to you in the ticket. I hope, he could answer all your questions.

If you meant to terminate your subscription, this is possible at the moment. Please notice, that auto renewal is the only way to keep the discounted price.

I hope, your case will be solved. Please contact us again, if there are any further questions.

I wish you a nice weekend. All the best,
Natascha

Ararag

I tried to open a ticket to disable autorenew, but this was what I got as answer:

"Unfortunately, I cannot disable the auto-renewal in advance, but do not worry. We will remind you 6 weeks before auto-renewal to make sure that you are informed about it. If at that time you still wish to terminate the contract, contact us again."

This does not seem like an answer from a reputable company?! Surely I must be able to cancel the autorenew at any time, especially when there was no way to buy the product without autorenew!?

I have made an attempt to challenge the original answer I got. Let's see how it goes...

sharecreative

Absolutely - sadly our CC provider (Amex) refused to follow up as the agreement had been made in principal at the outset. We don't agree with their approach but there wasn't much we can do - we've been sure to make clear to everyone we come into contact with not to sign up for a long term agreement with TeamViewer though!

lesconnor

I'd suggest calling your credit card company and disputing the charge. This is almost criminal, and the credit card companies frown on it.

Yuri_T

Hi @mickyay1992,

Thank you very much for posting.

We apologize for any inconvenience caused.

Unfortunately we cannot answer specific questions about your contract in the community.

I will arrange for someone to contact you asap to follow up with you.

Hope this will be helpful for you.

Best regards,

Yuri

mickyay1992

I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.

According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund(the personal information has been deleted by a moderator). Today is 28 Dec 2018 and the date of purchase is made on 25 Dec 2018 as shown in the invoice#**Please do not post TeamViewer IDs**.

Teamviewer Refund Policy - “If you are not 100% satisfied, simply cancel your order within 7 days. Receive a full refund with no need to justify your decision.”

I have already submitted some tickets for the refund. Sadly no reply from the ticket. And now I offically make a reuqest on the community for full refund today 28/12/2018.

mtsted

Tel. +1 800 638 0253 is the number I called, it was a quiz to win a cruise or something. (its the number ini your billing email footer)

**Please do not post TeamViewer IDs** is the invoice number.