I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
HI Claudia,
All cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term. Please understand that a cancellation via the community is not possible.
See also: https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription#how-until-when-can-i-cancel-my-subscription
Thanks and best, Esther
Hi @js2376,
We are sorry that you landed in TeamViewer Community with frustration.
TeamViewer does require the cancellation request in written form to be submitted 28 days prior the renewal date. Shall you have more questions, we strongly advise you to contact TeamViewer Support Team for further communication.
Thank you for your understanding!
Best,
Ying_Q
The way teamviewer handles the subscription termination is very dissapointing to say the least. Terminating the subscription is a cumbersome process. Customers should have the right to terminate online and the right to remove their billing details. Subscription renewal should not occur without the customer confirmation.
BE ADVISED - MY ACCOUNT JUST AUTO RENEWED. I HAVE NOT USED THE ACCOUNT IN A YEAR AND WAS UNAWARE IT WAS SET TO AUTO RENEW. CHANGED THAT TODAY; THEN TRIED TO REQUEST A REFUND AS NO SERVICES WERE RENDERED.
THE TEAMVIEWER TEAM FLAT OUT DENIED MY REQUEST. AND REMINDED ME THEIR Ts&Cs HAS A CLUASE THAT SAYS I HAVE TO GIVE 28 DAYS ADVANCE NOTICE IN ORDER TO REQUEST A CANCELATION/REFUND..THIS IS TOTAL **bleep** AND BOARDERLINE UNETHICAL, IMO, FOR AN AUTO RENEWAL THAT OCURRES ONCE A YEAR. EASY TO FORGOT. AND THEY ARE COUNTING ON THAT. BAD BUSINESS PRACTICES GUYS. SHAME ON YOU.
Found out the 29th my subscription was expiring logged in to cancel and they would not allow me to cancel without paying for next year, knowing full well I have no use of the product anymore, have actually not used it in months. Hope some of you get to read this before they remove it, or of course not post it at all. IT'S IMPORTANT TO KNOW THIS IS AN EVERGREEN CONTRACT AND WELL INTO THE BELLY OF THE EULA IS A POINT STATING YOU MUST GIVE 28 DAYS NOTICE (2 DAYS SHORT OF THE LEGAL MAX IN GERMANY) AND THEY DO NOT INFORM YOU OF THE IMPENDING RENEWAL. HERE IS THEIR ANSWER TO MY REQUEST TO TERMINATE
NOTICE THE USE OF THE WORD REGRET WHEN IT IS ACTUALLY BY DESIGN AND THE SIGN OF AN UNSCRUPULOUS BUSINESS:
Hello Rick, Thank you for contacting TeamViewer! We have taken action on your request and have terminated the auto-renewal for your subscription to prevent it from renewing again.However, we regret to inform you that since your request was received outside of the contractual renewal period (28 days prior to the renewal date), cancellation is not permitted for your most recent invoice.For your reference, we invite you to review our End-User License Agreement (“EULA”), which you can access by clicking on the link: TeamViewer End-User License Agreement. Specifically, please refer to section B.5.1 of the agreement which states:"Unless otherwise specified in the Contract, the initial term of the Contract for Subscription shall be twelve (12) months (“Initial Term”) and automatically renewed for subsequent periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew. Ordinary termination rights are excluded during the Initial or Renewal Term."As a result, you have an outstanding balance on your invoice. To avoid any additional fees or collection process, we kindly ask that you settle your payment as soon as possible. You can make your payment using the following link - TeamViewer Payment Portal. Our Customer Support team is available should you have any further questions.Retention/Collections SpecialistTeamViewer US. Inc. * 5741 Rio Vista Drive * Largo, FL 33760 * USA
Hello Rick, Thank you for contacting TeamViewer! We have taken action on your request and have terminated the auto-renewal for your subscription to prevent it from renewing again.However, we regret to inform you that since your request was received outside of the contractual renewal period (28 days prior to the renewal date), cancellation is not permitted for your most recent invoice.For your reference, we invite you to review our End-User License Agreement (“EULA”), which you can access by clicking on the link:
TeamViewer End-User License Agreement
. Specifically, please refer to section B.5.1 of the agreement which states:"Unless otherwise specified in the Contract, the initial term of the Contract for Subscription shall be twelve (12) months (“Initial Term”) and automatically renewed for subsequent periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew. Ordinary termination rights are excluded during the Initial or Renewal Term."As a result, you have an outstanding balance on your invoice. To avoid any additional fees or collection process, we kindly ask that you settle your payment as soon as possible. You can make your payment using the following link -
TeamViewer Payment Portal
. Our Customer Support team is available should you have any further questions.
Hi @Today99_SolStice5,
Thank you for posting in our Support Forum!
We invite you to contact our customer support team directly to assist you with canceling your subscription.
As you cannot open a ticket, the best is to call them directly and share with them your order number: https://www.teamviewer.com/en/global/support/customer-support/
Have a great day,
Jen
Can you provide a US phone number?
Hi @Veandrous,
Thank you for your comment.
Here is the link to our customer support page for the United States: https://www.teamviewer.com/en-us/global/support/customer-support/#:~:text=Submit%20a%20request-,Call%20us,-Monday%20%2D%20Friday
You can also choose the region and language at the bottom of the page.
Best, Jen
One last thing…. I was happy with TeamViewer… but this is not one of those "well you agreed to it" things this is not right and I want change for the customer.
Hello @Numatech,
We are sorry to hear the poor experience with TeamViewer!
As the Community team is unable to process any licensing related issue, we strongly recommend you continue the conversation with the support team in the support ticket. Thank you for your understanding and patience in getting the licensing issue sorted.
I was happy with TeamViewer I had been for years. I purchased a year of service and I was automatically put on a auto renewal once I was notified I canceled as I didn't want to renew just yet "making a few adjustments" and I got charged as I didn't "in writing" cancel 28 days prior to a auto renewal and was charged another [removed per Community Guidelines] . Customer service swears its there policy and there is nothing I can do about it. I canceled 17 days prior to auto renewal that I never signed up for I was charged and I do NOT agree. Its starting to look like legally I should be covered as this charge is a hidden fee and they are not letting me avoid being charged. I plan to address this issue for the next year. Just because [removed per Community Guidelines] dollars means a whole years worth to me. They are doing this way to often as my research shows and toooo many people are letting them getaway with it. I am going to ask if anyone else has been charged against there acknowledgement. I plan to make that [removed per Community Guidelines] a bigger headache for them. Thanks if anyone wants to join in.
I need to cancel the renewal for [Removed as per Community Guidelines] immediately, but it won't like me create a ticket.
Oh I am aware how to create a ticket. they are the ones telling me too bad. no refund. its theft! I made a police report and I am not letting up. all year. they Don't understand
