unable to do anything on the remote screen while using an ipad.

arthsbc

When i use an ipad to access a remote desktop computer, I can connect but can do nothing on the remote desktop. I am using the latest versions. This is on a local network.

Chisa_R

Hi @arthsbc,

Welcome to the TeamViewer Community 😀

We'd like to suggest the following check-ups to ensure your environment is properly setup.

1. Can you please tell me the operating system of your remote desktop? We'd like to make sure that your desktop is supported by TeamViewer. You can refer to this article: Supported operating systems for TeamViewer
2. Please make sure that Access Control is set as Full access on your local and remote devices.

To configure this:

On the local device (supporter): Go to the settings icon in TeamViewer login page→ advanced → advanced settings for connections to other computers →check if Access control is set to 'Full access'→ Click OK

On the remote device (receiver): Go to settings in the TeamViewer module's login page

→ advanced → advanced settings for connections to this computer → check if Access control is set to 'Full access' → Click OK

Let us know if this initial troubleshooting resolves the issue! 😉

Chisa