I am trying to let my bookkeeper access files on my desktop. She has signed onto my desktop, but she is unable to open any files. Can you help?
Hi @Chuckles,
Welcome to the TeamViewer Community 😊
Thanks for reaching out! To better understand what’s happening, it would be helpful to know a bit more about how your bookkeeper tried to access the files on your desktop. For example, was she using a remote session from her laptop and attempting to open the files during that session?
If an error message appeared when she tried to open a file, would you mind sending us a screenshot of the message? And if you're a licensed user, could you please let us know the type of license you hold to help us look into things more smoothly?☺️
In the meantime, we’d like to share an article that guides you through starting a session specifically dedicated to file transfer. This may be useful for your bookkeeper to receive files from your desktop: Open a file transfer session
Looking forward to hearing from you soon !
Chisa
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