Hi all, ( @solicitation69, @VinnyWinny, @The_Zentlemen, @enocheeeerr, @iAmGiel, @Execlectic, @leoncek14, @Darky517)
Thanks for all the feedback and details provided about this issue.
Please know that we have forwarded the case internally; the designated teams are aware of the problem, and they are currently working on it.
We will share updates with you all as soon as we receive further communication.
For the time being, we thank you for your patience and understanding. Best, Carol
Hi Team,
I’m trying to log in to the TeamViewer app, but every time I attempt it, I’m redirected to this page, and nothing happens. I’m unable to access my account.
Thanks in advance!
As per several others in this thread, "Everytime i try to log-in on Android, it redirects me to an embedded browser. Where after I log-in I get the launching Teamviewer screen, which seems to think I'm on a computer and doesn't reopen/return to the Android app, which means I can't log-in."
"…reinstalled several times, used browsers including Google Chrome, Internet, Firefox."
To be clear, I have personally tried three different browsers, reinstalled TeamViewer, and power cycled my phone. It is clear to me and others that this issue is a TeamViewer issue, not a device or browser issue.
"From what I'm understanding, the website login redirect has an issue since this affects different devices at the same time, or something between its interaction to the app." If this issue could somehow be sent up the chain to technicians, it would be appreciated, since TeamViewer is rendered inoperable because of it for those of us who have found this thread and likely many others who have not.
Hi, I just downloaded TeamViewer on my android phone. When I pressed "Sign in", TeamViewer's screen just went white. Any help?
After updating the TeamViewer application, I cannot access my user account. I access my account by following these steps:
Please help me with logging in to my account via the mobile application.
Hi @Execlectic, Thanks for the details provided!
Could you confirm with me if the issue persists after rebooting your mobile device? I would also appreciate it if you could test cleaning the cache/cookies of Chrome and trying again.
I'm still investigating this issue internally since I could not reproduce it, so the more details, the better!
I'm looking forward to your reply. Best, Carol
Oppo A60 using latest version from Google Play, reinstalled several times, used browsers including Google Chrome, Internet, Firefox.
Like others, before 5th September, the login works somewhat fine, but it started becoming a problem for a whole lot of us at the same time.
From what I'm understanding, the website login redirect has an issue since this affects different devices at the same time, or something between its interaction to the app.
Same issue.
Galaxy S24+, Android 15. Chrome, latest version. TeamViewer latest version.
Hi @VinnyWinny, Thanks for your post with additional details!
Could you also tell us the Android version, the manufacturer, the browser you're using as default, and the TeamViewer Remote app version you have installed? Please, make sure your device manufacturer is supported: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/mobile/android/supported-manufacturers-for-remotely-controlling-android-devices/
Also, please know that during the app login, TeamViewer will open your browser to validate the account via Two factor authentication or email validation. It's important to set your default browser to launch the app, so after the validation, it can direct you back to the app (the pop-up for permission usually comes when you install the app).
I'm looking forward to your reply to best assist you all with this issue. Best, Carol
I'm encountering the same problem, creating a situation where Teamviewer can't be used. Everytime i try to log-in on Android, it redirects me to an embedded browser. Where after I log-in I get the launching Teamviewer screen, which seems to think I'm on a computer and doesn't reopen/return to the Android app, which means I can't log-in.
exactly what I'm experiencing rn
Same thing happened to me starting from 5th September as well. Just could not get pass the launching team viewer while using the team viewer remote app.
Similarly, this has just become a problem to me today.
When trying to sign in through the android app, the redirect keeps assuming you are on a browser, and is asking to launch the desktop app, meaning, you're locked out from logging in Teamviewer through android at all. And for confirmation, that screenshot above IS THE TEAMVIEWER app, it's not the main browser. No one's trying to use teamviewer on the browser.
There were some reddit posts about this same problem 6 months ago.
Hi @solicitation69, Thanks for your question and welcome to our Community!
For mobile devices, you will need to use the TeamViewer Android/iOS app—our web app does not work in mobile browsers. You can find the mobile apps for download here: Android / iOS
Do you wish to use your mobile device to receive or start the remote session?
I'm looking forward to your reply to better assist you. Best, Carol
Clicking login doesn't give me the options to input my password like before and leads straight to this page.
Error code:
mWSEK9jieYL-3--58-hLp (whatever this even means)
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