Unable to connect

Elenapena85

Hi All,

I’m trying to setup remote viewing on mine and my mothers phone, but keep getting the same error message.

If anyone could help I would be very grateful

Chisa R

Hi @Elenapena85,

Welcome to the TeamViewer Community😊

Let's start with a few basic checks on both the local and remote devices, as these can often resolve unexpected issues.

• Ensure that both your local and remote devices are running operating systems supported by TeamViewer:

Supported operating systems for TeamViewer

• Make sure both the local and remote TeamViewer applications are up to date. Outdated TeamViewer modules can cause unexpected errors, so please refer to this article and update your TeamViewer: Update TeamViewer
• Please restart TeamViewer by referring to this GIF: restart-teamviewer-service.gif (1298×1012)
• Restart both devices.

If the issue persists, please let us know :

1. What operating systems are running on the local and remote devices?
2. What TeamViewer modules are installed on each device (Full Client, QuickSupport, Host, or Remote Control)?

Let me know if the troubleshooting above can solve the issue.

Best regards,

Chisa