Error: Screen cannot be captured at the moment.

art_macauley1

After connecting to remote computer, I am getting an error: screen cannot be captured at the moment

Chisa_R

Hi @art_macauley1,

Welcome to the TeamViewer Community😊

To assist you better, could you please let us know

• The operating system of both the local device (the one you’re initiating the connection from) and the remote device (the one receiving the connection)??
• The context of your issue —were you just starting a remote session, or were you trying to perform a specific task during an existing session?

In the meanwhile, please try the following basic troubleshooting steps:

• Restart TeamViewer modules on both local and remote devices - Restart TeamViewer
• Make sure that the network connection on both sides is stable.
• Make sure that TeamViewer modules on both devices are up to date. Please refer to this article: Update TeamViewer

Let us know how it goes😀

Best,

Chisa