Lost access to an account with subscription, next step?

AlexRblls

Hello,

after migrating my iPhone I have no access to the security app and I do not find the backup code.

Now I have opened a new account, how can I transfer my old subscription?

Best regards,

Alex

Chisa_R

Hi @AlexRblls,

Welcome to the TeamViewer Community 😊

Do you mean that you lost access to your licensed account because you forgot the recovery code for two-factor authentication?
If so, please contact our customer support team to resolve the matter: Customer support | TeamViewer

Let us know if there is anything else we can help with!

Best,

Chisa