Teamviewer Invoice became unpaid after successful payment.

cuuser

Last month we paid teamviewer annual subscription, and at that time invoice status became paid. And we continued our operation as usual. But today suddenly invoice status turned to unpaid and blocked.

I tried calling support and also created ticket regarding the issue. As it is essential in our work operation i am also writing here.

Please support,

Best regards, Enkhbayar.

Nadin_W

Hi @cuuser,

Thank you for reaching out. We are sorry to hear about your situation, and we understand how urgent this is for your daily operations.

Please note that we cannot handle invoice issues here in the Community.

However, since you have already created a support ticket, you are welcome to share your ticket ID in a private message. This allows us to check whether your ticket was received successfully and assigned to the responsible team.

In the meantime, please keep reaching out to our Support Team directly. They’re the best to address your case and to help you sort this out as quickly as possible.

We’re awaiting your private message to check if your ticket is in the right place.

Best,
Nadin