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pointer is black square and difficult to use

The computer that I connect to now has a black square for a pointer. How can I fix? 


  • ReyhanReyhan Posts: 276

    Dear Metis1234,

    Thank you for your post.

    Is it possible, that the screen on the remote side is turned off or not connected. 
    This might be the reason why your cursor is displayed incorrectly.

    Could you please check this?

    I hope this was helpful!

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
  • JohanBJohanB Posts: 1

    Screens are on. 

  • I am having the same issue. Except I see the cursor inside the black box

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