Install Limit Reached

l have recently upgraded to a Business Subscription however, I can no longer sign in on any computers as it says that I have reached my Install Limit and need to replace my exisitng device.

I only have one device listed which is the one I am currently trying to sign into.

This was not a problem before I started using it for work and purchased the business subscription.

Find more posts tagged with

Accepted answers

Scotty

Hi JimmyBibs

You will need to use the button provided in this pop up. This will direct you to the management console in a browser where you can remove one of the 3 currently registered devices.

With the Business license, you can only sign in in 3 locations. Once you have signed into 3, you will need to delete a previous one before you can sign into another.

-Scotty

All comments

Scotty

Hi JimmyBibs

You will need to use the button provided in this pop up. This will direct you to the management console in a browser where you can remove one of the 3 currently registered devices.

With the Business license, you can only sign in in 3 locations. Once you have signed into 3, you will need to delete a previous one before you can sign into another.

-Scotty

iharshad

Popup now leads to homepage of management console, where no option is provided to remove signed devices.

Kindly assist

Scotty

Hi iharshad,

You can also remove the devices by logging in directly here: https://login.teamviewer.com/nav/profile/license where you can deactivate an existing device.

Once you have removed a device, you can sign in to a new device as normal.

-Scotty

wchupin

So, you actually discourage people from paying for your software? I wanted to support you, and purchased the Business licence, and now I can't even check the state of my four coumputers at home (mine own personal laptop, my wife's, an old laptop through which a printer is connected, and a stationary game PC). Plus a phone, from which I could check what's happening at home, and now it says go to **bleep**, the limit of installations is reached. It looks like you don't need money at all?

Scotty

Hi @feardark

Do not remove devices from the Computers and Contacts. This is not the correct location.

Please follow the link I provided above.
DO NOT CLOSE THE PAGE that pops up when you go into the link.
This is not an ad or pop-up.

Neues vierte.jpg

I hope this resolves this for you.

If not, please give us a call

-Scotty

furburr

Why is there a limit on 3 devices when before I paid for a subscription I can attach more than 3 computers? Isnt there an unlimited endpoints as stated on the business subscription?

feardark

I got the same problem being a Business user.

Removed one of my 3 licences so I could activate it in a new PC, keep getting the same error message "Install limit reached" all day long. When I hit the 'Replace existing device' it sends me to the Contacts and Computers webpage. I checked my licenses and I have only 2 active, even tried removing most of the computers I had in the Contacts and Computers list, still doesn't work .

Sent a ticket 5h ago that still remains unanswered, and I have a client waiting all this time since I can't connect from my PC with my account, it's really annoying.

stwc

wow thats a load of **bleep**

Esther

Hi Nicki,

You´re right. You should be able to be logged in on three different devices:

With a Business-license, you can use TeamViewer on up to three devices to connect to remote devices (connect from one device at a time).

If you would like to replace one of the devices you are connecting from – for example, because of hardware replacement, etc. -, you can remove the license activation in the TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

May I ask you to check once again the number of current devices within your Management Console?

Thanks and best,

Esther

MOcak

Having 3 device only rule is very stupid to be blunt. Everyone has a at least 1 or 2 work computer, 1 or 2 home computer, 1 or 2 mobile laptop computer, again 1 or 2 mobile phone or android or apple devices. I have a business account, I have 5 devices, these 5 devices are essential, work computer, home computer, work laptop, personal laptop, android tablet, and android phone. I should be able to install teamviewer on these devices without hassle or without paying 1000 Euros or dollars to Teamviewer. I strongly suggest you amend this rule and make it, at least 5 devices, 20 moves for a year dont make us feel we are running out of moves, 8-9 is very little and 3 devices is very little, check my name end of this year, i will not renew my contract, and I will move to other same service providers premiums.

gurkin33

Hello @Scotty ,

Thank you! The issue resolved!

Regards, Aleksey

Ford1

There is no where to add a new question

But its the same as this one. I tried logging into teamviewer on another pc and it said install limte reached. I can log into the account through the internet and I can see all the remote pcs but I cannot connect to any of them. Some of the answers say you can only have three pcs but that is rubbish because I have had five remote pcs that I have always been able to connect to before I have paid $500 and teamviewer told me that the amount of remote connections I have is unlimited. I am only logged into teamviewer with one laptop. I don't know why I suddenly can't anymore

aleonc

I have just purchase a business license and I am getting an error when I try to log in to my account: "Install limit reached. With your edition, you may use TeamViewer only on a limited number of devices. Please either deactivate an existing install in your account settings or upgrade to a higher edition."

I have never found this error with my previous free account... strange

Anyway, when I go to my profile/License I can see that I have only one instalation and 7 remains. Why I can't use Teamviewer at any other device??? Any help?

Thanks in advance

Álvaro

elliotwoods

This still isn't entirely clear. Do we need to delete all the computers from the 'Computers & Contacts' section? Or we need to 'deactivate' some computers? how? which ones?

Is 3 the limit on the number of devices where 'Grant easy access' is enabled (controlled computers), or locations which are logged in (control computers).

When I paid, it said that I can manage up to 200 devices, and didn't mention anything about a limit on the number of controlling devices. This suggests up to 200 devices can have easy access granted, but only 3 devices can do the actual controlling.

It's a shame that we get such a hard drop in functionality as soon as we start paying to use the service. I basically can't sign in on my laptop (main control computer), which makes the service principally useless.

EDIT: After reading the other posts (not the one marked solution), I can deactivate one of the 3 shown and activate on my laptop.

btw - the limit of '9 moves', how often is that refreshed? Every new laptop = 2 moves (windows+osx).

Mdekkers

Just to add my voice to the others here complaining about the manner in which this limit is implemented. This post is a lesson in “how to destroy 10+ years of customer loyalty in the blink of an eye”

The way the business license is implemented is disingenuous at best. I’m just a guy with a bunch of machines and a wider group of (elderly) relatives that I occasionally help with computer problems. One day your algorithm decided that I was using teamviewer for “commercial use” and that I had to buy a license to continue using it.

OK, that was both incorrect and not nice, but as I was about to help my elderly father in law with a to him serious problem, a thousand miles away, I caved and bought the license. I now have to put up with these limits.

Fine. I don’t like being treated this way, and will cancel my license. You may think this not a big deal in the grand scheme of things. I do, however, advise large enterprises on software, including remote support tooling, and have in the past recommended TeamViewer to many large clients. I will not do so in the future. Your loss.

Penny wise, Pound foolish, as they say.

Ying_Q

Hi @007WI,

Thank you for contacting us and sharing the feedback.

Please allow us to make the following points for clarification on TeamViewer moves with TeamViewer Business licenses.

3 devices limit - TeamViewer does not limit the connection to remote devices. The 3 device limits are set on the devices which initiating the authorised remote connections.
9 moves limit - TeamViewer understands the needs of changing connection devices for vary reasons. These moves allow you to transfer the licensed connections on different devices to start connections. If you ever run out the moves, it can be reset ONCE every calendar year by contacting TeamViewer Support Team via call or ticket.

Hope the explanation would be helpful on understanding the situation!

Best regards,

Ying_Q

mwave

the product description for the business plan leads you to believe that you can have access to 200 units. The fact that you can only install on 3 is one of the biggest lies I have seen from a product in a long time - this is extremely frustrating and seems like a bait and switch. Very disappointing. Switching over to a new service as soon as I can.

ll432

The 3 devices limit is stupid. Teamviewer just lied to everyone. When we purchased the service, it just said 200 connections without mentioning only one can log in to 3 devices! I will stop renewing the service and make sure all my colleagues and friends know how bad TeamViewer is. I was stupid to buy a one-year service from Teamviewer and then they told me I can only access 3 devices.

TeamViewer just LIE!!!

All the other companies are way better solutions. Some at least give us 10 units login.

Sebastiaan

took me a bit to find out, would be great if the names would show as well by the detected installations.

pramodfarias

Removed all devices from my account.. still giving same problem

harpreet6455

Install limit reached. With your current plan, you may use TeamViewer on a limited number of devices which is now reached. To replace an installation, sign in to your account on login.teamviewer.com

Why i login on given link and goto my contacts i did not get any device in list. But still show this message. How i can solve this?

RKMStudios

I really do not understand why the 3 device limit is not clearly stated in the description of the business plan. 3 installs is RIDICULOUS. I would not have purchase such a kneecapped product if it had been clear. The business plan says you can manage up to 200 devices, this is the lie they tell you to hoodwink you into the plan. Then the truth comes out, you've got 3 devices in actuallity, not 200, that is a lie. 3 devices, only 2 if you dual boot windows and mac. GARBAGE product. Amazing software that has been hamstrung by utter avarice towards the consumer. For me, this puts this product on the level of Ransomware. We get it, you want lots of money. Dont even pretend this "Business" plan is for businesses. Call it the **bleep** Jr. account, because that's who it is for, all us suckers that fell for the Ransomware. Congratulations. Scotty, you work for a greedy penny-pinching company that exists to **bleep** every penny out of your costomers. Hope you feel good about it.

rp1

hi please help also with this problem i read other post but what gets me is that i have teamv on my work pc so thats 1 and teamv on home but it shows i have it on a 3rd also not a train smash my problem is that iv logged into teamv on my samsung tablet and my mothers tablet but now i cannot log into my phone it says

install lim reach with my current plan please help

Ford1

that information is wrong

I only had it one one device and I needed to use it on another computer because mine is under repair. I made sure it was logged out but I still get a limit reached error. I have paid for the business edition and now I cannot access my remote pcs on anything

Ying_Q

Hi @Ford1,

Thank you for contacting us on TeamViewer Community.

As you have successfully activated TeamViewer license on a TeamViewer account, you may connecto to unlimit devices with your licensed account. However, your license is limited to initiate the remote connections from up to 3 devices. For example, you may connection from device A, B, C, to any other remote devices, if you would like to have device D to start any outgoing connections, either of device A, B, C need to be removed from TeamViewer Management Console like device A, B, D. For more information on replace licensed devices, kindly visit How to deactivate (remove) device from the Business license

Hope it would be helpful.

Warm regards,

Ying

CharlesMarvelli

I have tried to deactivate a device, followed instructions but under licences, it only refers to free licence and does not show the devices I activated for me to deactivate. Can you help please

CharlesMarvelli

This does not work on mine because although I have a licence for 3 machines, it only refers to the free licence for some reason and I cannot deactivate or see any devices. Can you please assist?

dyzhang

how can i add the 3rd one

nicki

Anyone know why i keep getting the message [install limit reached. With your current plan you may use TEam viewer on a limited number of devices which is now reached]

I have logged into my account and removed all but two devices and am trying to add a new computer which would be the third? I have a business licence, which i iunderstood to mean i could only have one session open at a time, but could have multiple machines?

Help!

Scotty

Hi @aleonc

The Business license can only be used from up to 3 devices.

So the license follows your account and when you sign in, the license is applied to that device. So this means you can only sign in and use the license from 3 devices.

This is not a restriction of the free license. The restriction of the free license is that it cannot be used for commercial use.

You can see more information on the activation process here

-Scotty