Can't connect to Android device from Linux

mandrivnyk

Can't connect for remoteControl/Sharescreen from Linux to my Android Phone.

From Mac/Windows it works as expected.

Steps:

1. Open TeamViewer on Ubuntu desktop.

2. OPen QuickSupport on Android device

3. Entering ID to Partner ID field on TeamViewer.

4. Press Connect

5. On Android device new dialog appearing: "Would you like to allow <name> to remote support your Android device?". Press "Allow" button

6. On Android device showing spinner for 5-10 seconds

7. Android device show main screen with my ID and status at the bottom: "Ready to connect"

What is wrong? Need assist, Let me know if you need additional details

Host:

OS: Ubuntu 17.10

TeamViewer version: 13.0.9865

Date: Feb 12 2018 15:30:36

Client device:

Android: 8.1.0

Device: Nexus 6P

QuickSupport version: 13.1.8602 QS

Host version: 13.1.8602 HM

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Accepted answers

JuanTP

Official Answer from Teamviewer:

Unfortunately there is no mobile device support for Linux at the moment. We can't say when we will release it, but we are planning to do so.

If you have any further questions, please do not hesitate to contact us again.

Best regards

Dennis [Personal information removed
Support Engineer

All comments

JuanTP

Official Answer from Teamviewer:

Unfortunately there is no mobile device support for Linux at the moment. We can't say when we will release it, but we are planning to do so.

If you have any further questions, please do not hesitate to contact us again.

Best regards

Dennis [Personal information removed
Support Engineer

m_gruber

@JuanTP: You should definitely consider fixing this or at least bring up a pop-up message when connecting to Android devices telling the user that this is not supported yet.

Before finding this thread I spent several hours troubleshooting why I'm unable to connect to an Android device while the Windows version of Teamviewer worked.

onex

It's the end of March 2020 and the Linux Quick Support is still the non working version* 11.0.95210?

SERIOUSLY?

Beside the missing linux quick support, Linux -> Android isn't working either ...
Very very bad!

* doesn't support actual desktop environments.

madcamqld

Give this a try. (Sorry if I seem to be explaining this to a young child. I just want to make sure that no steps are missed. 😀)

Install VirtualBox on your Ubuntu system. https://www.virtualbox.org/wiki/Linux_Downloads

Make a Mac BigSur Virtual Machine on your system. https://techsprobe.com/install-macos-big-sur-on-virtualbox-on-windows-pc/

NOTE: There is no license to buy for Mac Big Sur.

I recommend a 100GB dynamic disk option. Wont use 100GB, unless you fill it up.

Do all the updates on the Mac VM.

Go into Safari Web Browser. (Not the App Store - As a search for TeamViewer comes up blank)

Go to TeamViewer web page. https://www.teamviewer.com/en-us/

Click on the "Download for Free" button.

It will download a .dmg file. (Kind of like a disk image file / zip file, that mounts as a drive)

Go into "Finder".

Go to "Downloads".

Double click on the TeamViewer.dmg file to start the install process.

I think you know what to do from there.

See picture below for proof. (I'm using Ubuntu 20.10)

Can't wait for android device support on the Linux version of TeamViewer.

I suppose that you could us a MS Windows VM if you like, but I haven't tried it.

Regards,

Cam.

Ashark

Again I suffered from this! Wanted to help a person with android. And the behavior was exactly the same as in first message. After several hours I remembered that I already found that bug several years ago. And yes, from Windows virtual machine to Android it works as expected.

What a heck!

Would it really be so hard to at least provide a message saying "Sorry, we don't fully support the OS that you're on."?

Exactly! Why do not at least make a warning? Many useless hours of people's life could be saved.

When I wanted to report that when I first found it, I did not commented here, because I though "me too" comments do not add much value. However, after the problem hangs for so long, probably this at least will help them to realize that problem does really exist.

onex

What are we paying for?

There is no Linux support for Android devices.
There is no working QuickSupport for Linux anymore.
Connecting to old Windows client versions from Linux fails (black screen)

A lot of non working stuff for a subscription product like this

dzidek23

Still not working... I thought it was only me

I have tried today to connect from Linux Mint 19.3 to Huawei EMUI 8.0.0.43

Using TeamViewer for Linux 15.4.4445 was trying to connect to QuickSupport 15.4.61 QS, the host was connected and prompted for approval of connection and when confirmed the viewer would disconnect. On another attempt viewer has stated that another session is already opened, and refuse connection.

I was however able to connect from 15.4.60 CL (Huawei EMUI 9.1.0) existing on the same network as linux device, host responded without any issues and connection was fine.

glab

Problem still persist with teamviewer 15.9.5 on Ubuntu 16.04 with business licence.

Connection seems established but not window appears.. if you try again to connect there is a popup saying that the connection is already established..

e-patrick

"Unfortunately there is no mobile device support for Linux at the moment."....

Given the fact that this statement is over a year old right now, shouldn't there be any progress? I spent a couple hours trying to find the reason why the connection to my android device just failed silently. When the desktop app shows "ready to connect" I do indeed expect it to be ready to connect... Would it really be so hard to at least provide a message saying "Sorry, we don't fully support the OS that you're on."?

That's really not user friendly.

BR,
/Patrick

csl1

As a corporate customer we also have this issue. I can't see an obvious way of opening a support case with this corporate account, so I can escalate this issue. Is this the only support mechanism with TeamViewer (this forum)?

AlenaC

Hello all,

hello @csl1 ,

thank you for your post. Welcome to the community.

Does this issue still persist? Since you wrote that you have a license, could you please send us your log files in a ticket explaining the issue, please?

Our dedicated team will have a look at it as soon as they have the information

Thank you very much

Best, Alena

ghostlab

Any news for this issue? I got the same issue on ubuntu 18.04.1

mady902

Well the round about solution is using android emulator in ubuntu

with team-viewer installed in it. And voila there you go you can solve your

problem till team-viewer gets a solution to it.

-- Madhavan Pallan

realman_notcow

Any suggestions for an android emulator?

smfielding

I have the same issue on the 18.04. I did notice that if I called up the properties dialogue for the phone it displays a password box which appears to be able to accept input. The Windows version of teamviewer connects without any password for the phone so maybe the linux version is configured differently with respect to secuity?

gregoryjw

Linux 18.04 ubuntu to android-8 still not working. Same problem as described in original post.

connects, get spinner on android and "connecting" on Linux, then ready to connect on android with failure.

I was going with teamviewer because vnc servers/clients on android/ubuntu require root access on android which is a pain even with the great work by the xdadev folks.

Brano

Same problem here, can connect to Android from Ubuntu TV 14.2.8352

Android sees incoming connections but then it never connects.

timrsfo

I tried for an hour trying to resolve this issue on my Ubuntu 16.04 box. I thought it was a Sumsung Add-on problem, S10

I finally switched to an old Win7 box and it worked, unfortunately that solution does not work for me.

Linux Teamviewer V 14.2.8352 FREE

Has Teamviewer made a decision not to support Linux?

JuanTP

I'm suffering from the same issue

Fedora release 30 (Thirty)

teamviewer-14.6.995-0.x86_64

RalphFox

Had this problem as well.

Host:

OS: Ubuntu 16.04

TeamViewer version: latest as of 16/07/2018: 13.1.8286

Date: May 30 2018 15:56:29

Client device:

Android: 8.0.0

Device: Samsung Galaxy Note 8

QuickSupport Samsung version: latest as of 16/07/2018: 11.0.4766 QS

Host version: latest as of 16/07/2018: 13.1.8752 HM

Tried using same network and different networks. (pc and phone on same wifi network, pc on cable or wifi, and phone on 4G.)

Please bear in mind that I can connect from my home to this ubuntu computer, and can connect from ubuntu to my home as well, and can connect on my home to my phone as well(over wifi on same network or 4g).

More info:

Using my Wifi and 4G:

Connecting through "HOST" app on phone(replaced possible private info with XXXXXXXXX):

[removed per Community Guidelines]

I can provide more logs/detailed info if needed.

AlenaC

Hi @simpz ,

thanks for your post.

No, we do not need the log files anymore. I made a mistake, sorry.
That is why JuanTP´s answer is marked as Solution.

As soon as we release this feature, we will inform you.

Best,
Alena

iamit

Is there still no solution for linux to use the remote mobile supprt? having this same problem right now... Most of our developers (at least our android developers) use linux (ubuntu), so quit a missing link for us.

Norbert32

When was this problem solved to use from linux to android mobile In which version is it resolved?

simpz

Since you say you have no Mobile device support on Linux at the moment do you still need log files ? As you seem to be aware this doesn't work and have already reproduced this.

Also why does this just fail silently, shouldn't it say you can't connect your Linux box to Andorid when you try? Also shouldn't any client connection to any other client, seems pretty shoddy that this isn't the case!

NathanielBeaver

Connection issue to Android devices is still reproducible with TeamViewer version 15.13.6 on Ubuntu 18.04.

In the mean time, I'll second the request others have made: would it be possible to throw an error message when attempting to initiate a connection to a mobile device rather than silently timing out?

MartinAC

…and in addition I can tell that I've been able to install and setup the product from a big competitor on both my Linux notebook and an Android smartphone within 30 minutes and it's running without problems…

MartinAC

…it's now december 2024 and still I'm not able to remote an Android 14 from my Kubuntu 20.04. This is the result of another two hours of testing and searching the Internet. Can someone please tell us Linuxers when this will be available? To me it looks like giving us at least a YEAR would be nice …

Studstwitch

Approaching 3 years now. I've been at this on and off for months and finally stumbled on this thread. Linux market share is exploding and still crickets. I think it's time to abandon Teamviewer at this point. I specifically used it for mobile device management on win10, and now that I've converted all my devices to linux this has become useless to me.

This page should be updated to explain this is not supported. This is blatantly misleading advertising, and frankly it's embarrassing to the company:

https://www.teamviewer.com/en/features/cross-platform-access/

Quoted from that page itself:

"TeamViewer supports cross-platform communication for a variety of device combinations. As long as your devices support either Windows, macOS, Linux, Chrome OS, iOS or Android, you’re set to save the day."

Note how the word Linux is lit up? That's because it takes you to a new page which specifies:

"TeamViewer’s advanced all-in-one solution lets you connect to a remote Ubuntu desktop and enjoy seamless access to another machine, regardless of whether the remote device runs on Linux, Mac, or Windows."

https://www.teamviewer.com/en/solutions/remote-desktop/linux/

Nowhere at all on the page does it specify that this is the only version of Teamviewer that does't support mobile access. I sincerely hope a support rep replies to this comment with news that it's in development for everyone else's sake, but after finding all of this I'm switching to a new solution as soon as I can find one for my personal use. The advertising team for this company should honestly re-examine how they're presenting this product, because shady advertising like this will drive users away faster than functionality issues.

cranesmart

Yea, I'm pretty much done with Teamviewer over this, and a few others outstanding issues that haven't been resolved for years. I've got corp licenses for 30 or so clients and it's about time to rage-quit.

daboppadun_12345

mandrivnyk Posts: 1 ✭

March 2018

Can't connect for remoteControl/Sharescreen from Linux to my Android Phone.

From Mac/Windows it works as expected.

Fast forward to 2022, and guess what....

STILL no signs of life from teamviewer on this...

'This parrot is deceased, its dead, it's gone to meet its maker'

come on [removed per Community Guidelines]- why even both having a ubuntu download- that after FOUR BLOODY YEARS...

STILL DOESNT WORK...

*bleep* I built a house, started a new business and had a kid (who is about to start school)

and teamviewer...

Has done exactly nothing....

I used to use it years ago- was a great program- now- well I was going to buy it for my business- but obviously they don't need my business...