I can access my iMac but when I try to click my username icon to log in nothing happens. Its like I have no control of clicking, just moving the mouse.
this worked for me:
ssh via regular vpn, then
launchctl stop com.teamviewer.desktop
it will relaunch itself automatically. ofcourse you'll need to already have ssh and vpn working. I only use tv via incoming lan connections and prefer to handle the vpn myself. it works from other non-lan networks as long as it has ip connectivity.
@TopsAuto wrote: I to am having the same issue. I tried typing in my user's name password anyhow, and then it comes back to life again! Give that a try.
I to am having the same issue. I tried typing in my user's name password anyhow, and then it comes back to life again! Give that a try.
This worked for me as well!!!
Hi @mloboda
Thank you for your post.
Can you please call our support team?
They are happy to assist you in this case.
Thank you very much and have a great day.
All the best,Natascha
Still have this issue on 14.2.8352. Any actions from "Action" menu do nothing. Guys, I've payed money for this soft, but can't use it without asking someone to wake up my iMac. Terrible
This just worked for me. Thanks!
After reading everyones issues I tried a combination of all the solutions.
1/ I connected to the Mac and got a black screen.2/ Disconnected and reconnected and then I got the login window on the home screen.3/ The cursor was frozen in the login box but I clicked once in the login box and typed the password and enter.It logged in.Why cant they fix this?????
Not sure this is a real fix, but it is working for me.
When you've logged in, press the first key of your user name. Then input your password and press Enter. I have no idea why that's working, but it has on the past few occasions. Good luck.
Is it possible that only the problem Mac is running Mojave? If it is then you have to grant permission for the TeamViewer app to control the computer. If TeamViewer is set to run at boot or login, then you will also need to grant permission for TeamViewer_Desktop.
See this article in the Knowledge Base:How to control a Mac running macOS 10.14 Mojave
ogoudron answer, using keyboard instead of mouse
What did you use?
I gave up TV after this issue and switched to **Third Party Product**, which works perfectly in mac and has everything that I need (that was my case, it's not for all TV users).
Yes, new version but same login failure problem.
The good news, though, is that you can still get up to 15% off and a $200 Amazon gift card if you buy the business version of this software that is completely useless.
Seems like an update was pushed out for Macs. However, the problem still persists. Any idea on when this is going to be fixed for version 13?
Unfortunately, I can't downgrade all my machines to 12.
As far as I know there has been no update for this problem. I am successfully using TV12 after updating to Mojave on my iMacs. But beware that because of the "sandboxing " which Apple does, you will have to have someone on the other side to change your preferences to allow TV to access the remote mac.
Any upddate on this?
Same here! Actions > Lock, doesn't allow me to check it.
Remote computer has v13 so it won't connect.
Thanks for your response. Unfortunately TV was automatically updated to 13.2 on the remote computer I am trying to access, and version 12 of TV is evidently not able to connect to a computer running 13.2. Unless there is some way to remotely revert to version 12 on the remote computer, it looks like TV is leaving me high and dry until this bug is fixed.
/Bill
Hi Bill_H,
Thank you for posting.
As we mentioned earlier, we are working on it at the moment, however you can get version 12 by clicking here until it fixes.
We apologize for any inconvenience caused.
Best regards,
I have the same problem: after connection is established the login screen is completely unresponsive. I have tried all the suggestions posted above, but nothing works. I am running version 13.2. I have tried re-installing TV, but still get the same problem. Where can I download version 12?
Any update on this?
Julias solution didn't work for me either. Would love to see a solution turned around quickly on this. At this point I'll prob end up just downgrading everything to the more reliable V12
The solution from Julia did not work for me. Lock on Session End is checked when I go to that menu. If I click on Lock nothing changes.
