License for operators

Erika

We changed our corporate license plan to a subscription and now started to upgrade the clients from our support team members from v 12 to v14. But when they enter the license key for avtivating the TeamViewer host it doesn't work. Only after adding them to the management console it works. Do we really have to set up an account for each IT colleague in our company or is there another easier way?

Natascha

Hi @Erika,

Thank you for your post.

As you already recognized, we changed the method of the license activation. It is now necessary, that the colleagues who use TeamViewer need a licensed TeamViewer account. The IDs that have been locally activated in Version 12 are still licensed in Version 14. 
You can check this under "Help" --> "About TeamViewer". 

If you use Active Directory, you have the possibility to synchronize the relevant AD groups with your Management Console via the AD Connector. Find more detailed information here.

Hope this could help. If you have any further questions, please do not hesitate to contact us again.  

Best, 
Natascha

Natascha

Hi @Erika,

Thank you for your post.

As you already recognized, we changed the method of the license activation. It is now necessary, that the colleagues who use TeamViewer need a licensed TeamViewer account. The IDs that have been locally activated in Version 12 are still licensed in Version 14. 
You can check this under "Help" --> "About TeamViewer". 

If you use Active Directory, you have the possibility to synchronize the relevant AD groups with your Management Console via the AD Connector. Find more detailed information here.

Hope this could help. If you have any further questions, please do not hesitate to contact us again.  

Best, 
Natascha

Erika

Hi Natascha,
Thank you very much. Did the trick with a new created AD group for this purpose. Works fine. Have a nice day.

Natascha

Perfect ?
I'm happy to hear that it works fine for you.
Have a great day.