Not connecting

After installing the latest windows 10 version from April 10th I can't connect anymore. TV says that I might use a proxy, which I'm not. After disabling proxies in the options it says ready to connect but gives no ID and password and I'm not able to connect to other devices.

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    User: "Esther"
    Staff member
    Accepted Answer

    Hi all,

    Thank you once again for your patience and understanding related to today´s connectivity issues with TeamViewer service.

    I was talking to the engineering team about it and wanted to summarize this for you to keep you updated:

    • While we witnessed a brief hitch on some parts of our network yesterday, it was swiftly dealt with by our engineering team. We were facing the same problem earlier today.
    • Today’s issue did not affect existing connections and sessions
    • Our engineers were able to identify the root cause within about 30 minutes, and they were ready to start working on a fix.
    • The performance picked up after a while for some of our users, and the full availability was restored about 3 hours after the issue occurred.
    • The root cause of the issue is under investigation. Now that the incident has been solved, the responsible teams will continue with the root cause analysis. The main focus during the incident was to ensure that the expected service quality is restored and to make TeamViewer accessible for all clients.

    We apologize for any inconvenience that you may have encountered during this time. I can assure you that our engineers have worked diligently to ensure that performance is fully restored and thanks to their thorough efforts, the issue has been fully resolved.

    We continue to work continuously to provide our customers and free users with efficient and reliable software. The whole team spares no effort to make sure that our software runs smoothly and stably for all of you!

    Thanks again for your patience and thanks for using the TeamViewer Community to get up-to-date information and for getting in contact with us.

    Best regards,
    Esther

    Former Community Manager