Quick support on Samsung m30 - connection failed, no route

dyapasrikanth

I have installed quick support in sumsung mobile m30 (android pie) and trying to take remote of it from Oneplus 5t team viewer. I am getting below error while connecting in my one plus 5t.

Team viewer: connection failed, no route

I am able to take remote of lenova and motorola phones, which connected to same wifi. Could you please help me, if there are any special settings required for it.

stevedonato

Must be poor quality control assurence testing on Teamviewer's part?