Sign In request failed! The server did not respond. Please try again.

pjiang

Today 31 May 19, received this message when try to login to teamviewer free account: "Sign In request failed! The server did not respond. Please try again." Can someone help and advise what is the problem? Thanks.

JoshP

Hello @pjiang 

Thank you for your post. 

We are currently experiencing issues in part of our network.

Please subscribe to our Status Page for more updates.

We apologize for any inconvenience.

Best,
Josh

JoshP

Hello @pjiang 

Thank you for your post. 

We are currently experiencing issues in part of our network.

Please subscribe to our Status Page for more updates.

We apologize for any inconvenience.

Best,
Josh

pjiang

Dear JoshP.

Thanks a lot for your quick reply and KUDO.,  I think this is very strange, I can logon to the web console and found all devices, but when I try to login locally the teamviewer 14 on my PC, I always receive this error.  Is this has something to do blocked by firewall or proxy server or error on my account? Please advise how to troubleshoot? Thanks. Patrick

pjiang

Dear JoseP,

You are right, the system is now back working again. Thanks. Patrick

JoshP

Hello @pjiang 

Thanks for the update. We are glad TeamViewer is working for you again!

We hope you'll enjoy using TeamViewer in the future.