Personal Use Exemption Web Page

Doug-H

When I try to submit a personal use exemption request via the webpage (https://www.teamviewer.com/en/support/commercial-use-suspected/), the button goes from Submit to Processing to Submit again.  There's no confirmation page, no confirmation of submission email, and no error message on the page that I can find.  I have tried two different computers on two different ISPs with Chrome, Firefox, and Edge with the same result.  It appears there is an issue with the page.  How do I notify someone at TV to look at the page?

JoshP

Hello @Doug-H 

Thank you for your patience.

I have confirmed the issue resolved; there was an issue with the CAPTCHA not appearing, not allowing the form to submit. You should have no issue submitting the form now.

We hope you'll enjoy using TeamViewer in the future!

JoshP

Hello @Doug-H 

Thank you for your post.

I was able to replicate this. I will forward it internally so we may resolve the issue.

I will update here once fixed.

JoshP

Hello @Doug-H 

Thank you for your patience.

I have confirmed the issue resolved; there was an issue with the CAPTCHA not appearing, not allowing the form to submit. You should have no issue submitting the form now.

We hope you'll enjoy using TeamViewer in the future!