QuickSupport requirements for iOS devices

Fifthoff

We use intune with restriction applied to our field iPads.  The QuickSupport app doesn't work when pressing the Start Broadcast button.  The chat function works.  IOS 12.4 with TV 14.  Is there a list of minimum requirements for the application to work on an iPad?

Thanks, 

  

JeanK

Hello @Fifthoff,

Thank you for your message.

To run version 14, your iPad needs to have a 64-bit processor, as explained in our Knowledge Base article here: Which operating systems are supported? -iOS

If your iPad runs on a 32-bit processor, you may have to contact our support to get a previous version that works fine.

I hope this could help.

Cheers,

Jean