Remote phone sending black screen, can't do ANYTHING untill remote screen is turned on

Jobe77x
Jobe77x Posts: 2
in Mobile

Hi all got and Samsung a6plus, where I have the host app installed. When I'm connecting to it, it works as usual, but the screen I'm receiving from the phone is just black. Only when I'm turning the screen on (on the android a6+) will the TeamViewer send/receive an image.

 

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @Jobe77x,

    Thank you for your message.

    Our dedicated department is aware of this issue.

    We are working on a fix and will provide an update as soon as possible.

    We will inform you here, in this thread, when the fix will be available.

    Best,

    Jean

    Community Manager

Trustpilot

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