Why do I only see a black screen after connection establishment?

BillC1
BillC1 Posts: 1
edited May 2023 in General questions

I am using a surface pro 4. No matter which device I connected, I only see a black screen. I have a another desktoop PC. There is no problem when I connect to any device use the same account. So I believe there is something wrong between my surface pro 4 and teamviewer.

I read the article "Why do I only see a black screen after connection establishment? "https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-only-see-a-black-screen-after-connection-establishment/ta-p/4773 . It doesn't solve my probelm. 

I tried 1,reinstall lastest version teamviwer 2. update my video card driver 3.restore factory setting of my surface pro 4. But it is still not work. 

surface pro 4 ( i7 6650U , 8gb ram,  intel iris graphic 540) 

Capture2.JPG

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  • Yuri_T
    Yuri_T Posts: 2,249 [Former Staff]

    Hi @BillC1 ,

    Thank you for your post.

    In your situation, the reason can be the local side and there could be multiple reasons we can think of. So, please contact our support team in order to assist you individually.
    Our support team is happy to look into your case to solve it.

    I apologize for any inconvenience caused.

    All the best, 
    Yuri

    Former Japanese Community Moderator
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