Team viewer keeps uninstalling automatically

SajithaKumara

Hi All,

We have Windows server 2012R2 based systems where TV is keep getting dissapered from list.When checked Temavewer process is not running /found  .Programs list doesnt show the app.Program folder seems having with all files.

Looking through TV log files revealed its uninstalled itself with below errors.

Version : 14.7.1965.0

Final error

2019/10/24 20:32:14.490 1884 8312 S0 ProcessControlBase[2]: Process 17516 in session 35 has terminated
2019/10/24 20:32:14.678 1884 1452 S0 SHMR: Destroying shared memory
2019/10/24 20:32:14.678 1884 1360 S0 CAcceptServer::HandleAccept: socket closed
2019/10/24 20:32:14.678 1884 1452 S0 SecureNetworkConnection::SendCallbackHandler(): [ remoteID: **Please do not post TeamViewer IDs** connection: 0 remoteConnection: **Please do not post TeamViewer IDs** ], Error: RCommand (Cancel)
2019/10/24 20:32:14.678 1884 1452 S0 SecureNetworkConnection::SendCallbackHandler(): [ remoteID: **Please do not post TeamViewer IDs** connection: 0 remoteConnection: **Please do not post TeamViewer IDs** ] Resetting connection due to error RCommand (Cancel)
2019/10/24 20:32:14.678 1884 1452 S0!! SecureNetworkImplementation::ReceivedNewRevocationCheck: Error: Cancel
2019/10/24 20:32:14.678 1884 1156 S0!! HandshakeClient::Connect: [remote ID: 13, connection ID: **Please do not post TeamViewer IDs**, remote connection ID: 0] local certificate not available
2019/10/24 20:32:14.678 1884 1452 S0 RetryHandle::HandleRetry(): Trying resend to 13 failed with error SecureNetworkTransport:4, retrying (2 retries remaining) BCmd: CC=19 CT=3
2019/10/24 20:32:14.678 1884 1452 S0 RetryHandle::HandleRetry(): Trying resend to 13 failed with error SecureNetworkTransport:4, retrying (1 retries remaining) BCmd: CC=19 CT=3
2019/10/24 20:32:14.678 1884 1452 S0 RetryHandle::HandleRetry(): Trying resend to 13 failed with error SecureNetworkTransport:4, not retrying (0 retries would remain) BCmd: CC=19 CT=3
2019/10/24 20:32:14.678 1884 1452 S0 RemoteSessionManager::ClearAllRemoteSessions(): RemoteSession Count: 2
2019/10/24 20:32:14.709 1884 1452 S0 RemoteSessionManager::ClearAllRemoteSessions(): Waited 31ms
2019/10/24 20:32:14.709 1884 2020 S0 NetworkControl shutdown done
2019/10/24 20:32:14.709 1884 2020 S0 Service ended
2019/10/24 20:32:15.334 31680 29756 I0 IsWindowsServerVerifyOnce(): Is a windows server 1
2019/10/24 20:32:15.334 31680 29756 I0 Logger started.
2019/10/24 20:32:15.334 31680 29756 I0 Service install: Param:'-uninstall'
2019/10/24 20:32:15.334 31680 29756 I0!! CService::Stop(): ControlService() failed 1062, Errorcode=1062
2019/10/24 20:32:15.334 31680 29756 I0 Service TeamViewer uninstalled

 

 

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Error 2

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ProcessControlBase[2]: Process 9212 in session 7 has terminated
2019/10/24 20:32:14.459 6428 6432 L32 Error! TeamViewer terminated unexpectedly!

Thank in advance,

Sajitha

 

Trump3t

This seems to be a common problem. We install TV, it works fine within the office environment. Then we leave the office, get to remote environment and can't log in. The message displayed is to the effect: Either your remote computer is not running Teamviewer or there is a network problem. This is highly frustrating! In a case like this TV is really useless. Please do not tell me that we have to purchase the software for this 'problem' to go away.