Cant access remote control wrong password showed in partner

Sky30

Hi, please help, why i cant access my fathers laptop, his given remote password is not able to access

Esther

Hi @Sky30 

Thanks for your question.

Are you trying to connect with a permanent password saved in the TeamViewer Options or are you connecting via the random password shown on the TeamViewer application?

Here some tips for troubleshooting:

• Is it possible that someone changed the permanent password?
• Do you have capslock activated when typing the password?
• Did you already change the random password and test the new one?
• Did you type in the correct TeamViewer ID?

For more information about the different passwords and options, please refer to this article: All about passwords 

Thanks and best,

Esther