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Cant access remote control wrong password showed in partner

Hi, please help, why i cant access my fathers laptop, his given remote password is not able to access

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  • EstherEsther Posts: 2,991 Community Manager

    Hi @Sky30 

    Thanks for your question.

    Are you trying to connect with a permanent password saved in the TeamViewer Options or are you connecting via the random password shown on the TeamViewer application?

    Here some tips for troubleshooting:

    • Is it possible that someone changed the permanent password?
    • Do you have capslock activated when typing the password?
    • Did you already change the random password and test the new one?
    • Did you type in the correct TeamViewer ID?

    For more information about the different passwords and options, please refer to this article: All about passwords 

    Thanks and best,

    Esther

     

    Community Manager
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