New updates for TeamViewer 8 - 14

Hi all,

Today we released updates for TeamViewer versions 8 - 14 with a number of improvements and security enhancements as reflected in the Change Logs.

Our subscription users enjoy the most innovative experience with a monthly update cycle and are already benefitting from the improvements as part of the latest TeamViewer version 15 release.

We encourage all users to enable the auto-update functionality or to manually update at their earliest convenience to benefit from those improvements and security updates.

We also would like to thank our longstanding customers of legacy versions 5 - 7 by moving them to a modern code base including the recent improvements. They will receive a free and automatic upgrade to a newer version over the next weeks and have already been contacted regarding the details.

Please don’t hesitate to contact your TeamViewer support team with any arising questions.

Best,

Esther

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Esther

Hi all,

Following up on the above announcement from December 12th, 2019, we kindly like to remind all customers who are still using TeamViewer 5, 6, or 7 to update to TeamViewer 9 until January 15th, 2020.

We provided a free and automatic license upgrade of version 5 - 7 to TeamViewer 9 without any costs, so all our customers will benefit from recent improvements and security updates for free.

You can either download and install TeamViewer 9 manually or make a direct update locally or remotely via the TeamViewer software.

Note: Please keep in mind that the versions of TeamViewer 5, 6, and 7 will be disconnected from our servers starting on January 15th, 2020.

In case you cannot make the update before January 15th, 2020 (locally or remotely), you can still download TeamViewer 9 manually after the above date. The download and installation have to be done locally on each affected device.

We want to thank you for your cooperation and wishing you all the best with the modern and cloud-based TeamViewer 9.

Best,

Esther

Hi all,

As announced before and as most of you have noticed in the past days, we disconnected the TeamViewer versions 5, 6, and 7 from our servers on January 15th, 2020.

Please find the original announcement and our reminder above.

We emailed license holders inviting them to enjoy the free upgrade to TeamViewer in version 9 and to make sure remote endpoints are updated to TeamViewer 9 in time.

Some customers informed us that they did not receive the email we were sending out. Our engineers found out that there was an issue in our emailing system, which causes that some customers did not receive the information via email. We apologize for that, sincerely.

In the meantime, we were able to fix the mailing issue. Unfortunately, some remote endpoints of our customers could not be updated to TeamViewer 9 before January 15th, 2020.

We, therefore, decided to re-activate TeamViewer in version 5, 6 and 7 until February 5th, 2020.

We invite you to update your remote machines at the earliest convenience. You are now again able to connect to those devices and make a remote update during the connection.

While TeamViewer 8 and above received some security patch in December, the versions older than TeamViewer 8 couldn’t be updated hence the importance of updating to a more modern version.

Thank you for your understanding and enjoy your new features.

Best,

Esther

Hi all,

following up on some questions we received from our customers, we are providing a small FAQ to answer those questions.

I had a license for TeamViewer 5, 6 or 7. Can I now update to TeamViewer 9 on all devices?

Yes - TeamViewer provided a free-of-charge license upgrade to all existing licenses, which were valid for TeamViewer 5, 6, or 7. With this, you can now update all devices to TeamViewer 9 and enjoy licensed connections in this more advanced TeamViewer version.

How can I update my devices?

If your devices did not receive the auto-update to TeamViewer until now, you can either make a local update or a remote update to guarantee an update before February 5th, 2020.

Note: If your device is running with TeamViewer 5, the auto-update is not available, please make sure to make a local or remote update to TeamViewer 9.

Local update:

1. You can trigger the update by clicking on Help --> Check for new version.

Depending on whether you are using the TeamViewer full version or the Host module, please check the following screenshots for visual guidance:

Vollversion

Host Modul

2. You can download and install TeamViewer 9 locally: Download TeamViewer 9

Remote update:

Updating the remote TeamViewer can easily be done during a TeamViewer session via the toolbar. Please keep in mind that you need to have a valid license activated on your device or your TeamViewer account to make the connection to an older version.

Click on Extras --> Remote update:

It will then show you the available TeamViewer version numbers, asking you to confirm the update. TeamViewer will most likely only offer you an update to the latest version of TeamViewer 5, 6 or 7. Please choose this version and you will get TeamViewer 9 automatically:

Remote update_v7 to v9.png

TeamViewer on the remote computer will close and install the new version (TeamViewer 9).

After the update, you will be reconnected to the remote computer automatically.

Note: Updating multiple TeamViewer clients on Windows PCs can be best achieved by using our MSI package, which is available with our Corporate license. Instructions can be found within the MSI download package and attached to this message.

For customers with a Corporate license:

Our Corporate license holders can benefit from the advantages of the MSI deployment of the TeamViewer software.

With TeamViewer MSI you can deploy your TeamViewer full version or Host module via Active directory easily to all your endpoints.

Please see the attached manual for the MSI deployment in TeamViewer 9 (upper right corner of this message).

Customers with a Business or Premium license could write and use a script which

uninstalls the local TeamViewer
Installs TeamViewer 9
Adds automatic Account assignment

Please be advised that TeamViewer does not provide such scripts. Also, we are not able to proofread such scripts.

Updating the QuickSupport to TeamViewer 9

With TeamViewer 9, TeamViewer made a tremendous step forward to increase the usability of the QuickSupport module.

Instead of sending an. exe file to your customers, you can simply send them a personalized link you get after creating your very own QuickSupport module, and your customers can download your always-up-to-date QuickSupport module from the internet.

You can generate the QuickSupport module within the Management Console under Design& deploy.

Every change you make to your module will automatically apply to the custom module like a new text or a new logo.

Please make sure to have your license (in version 9) activated on your TeamViewer account.

This is how to proceed:

Login to your account via the Management Console
Click on your name in the upper right corner, then click on Edit Profile
In the General tab, line License, click on Change license
Click on Legacy License Key Activation
Enter your license key (the key is indicated your latest invoice) and confirm with Upgrade & Logout (the license key you got initially did not change during the upgrade to TeamViewer 9 - please feel free to use this key from your last invoice)
Now, your modules should be created in version 9.

My license says it will expire. What does that mean?

The expiry date visible under Help → About TeamViewer: In the case of the updated licenses this thread/FAQ is about, the expiry date is incorrect information and we are already working on removing it from the software. Your license in version 9 will be valid for the lifetime of TeamViewer in version 9. For now, we do not have a sunsetting date.

My devices are running with Windows 2000/Server 2000. What can I do?

Please install TeamViewer 8 on these devices. Your license in TeamViewer 9 is also working with TeamViewer 8. TeamViewer 8 received the security patches we deployed in December 2019.

Can I get a list of TeamViewer IDs from all my remote devices?

TeamViewer can not provide you with such a list.

If you were saving all your remote devices within the TeamViewer Manager or the Computer & Contacts list (aka Partner list in older versions), you can connect to those devices and perform the remote update.

I hope this info helps you.

Best, Esther

All comments

Esther

Hi all,

We provided a free and automatic license upgrade of version 5 - 7 to TeamViewer 9 without any costs, so all our customers will benefit from recent improvements and security updates for free.

You can either download and install TeamViewer 9 manually or make a direct update locally or remotely via the TeamViewer software.

Note: Please keep in mind that the versions of TeamViewer 5, 6, and 7 will be disconnected from our servers starting on January 15th, 2020.

We want to thank you for your cooperation and wishing you all the best with the modern and cloud-based TeamViewer 9.

Best,

Esther

Best,

Esther

Hi all,

following up on some questions we received from our customers, we are providing a small FAQ to answer those questions.

I had a license for TeamViewer 5, 6 or 7. Can I now update to TeamViewer 9 on all devices?

How can I update my devices?

If your devices did not receive the auto-update to TeamViewer until now, you can either make a local update or a remote update to guarantee an update before February 5th, 2020.

Note: If your device is running with TeamViewer 5, the auto-update is not available, please make sure to make a local or remote update to TeamViewer 9.

Local update:

1. You can trigger the update by clicking on Help --> Check for new version.

Depending on whether you are using the TeamViewer full version or the Host module, please check the following screenshots for visual guidance:

Vollversion

Host Modul

2. You can download and install TeamViewer 9 locally: Download TeamViewer 9

Remote update:

Click on Extras --> Remote update:

Remote update_v7 to v9.png

TeamViewer on the remote computer will close and install the new version (TeamViewer 9).

After the update, you will be reconnected to the remote computer automatically.

For customers with a Corporate license:

Our Corporate license holders can benefit from the advantages of the MSI deployment of the TeamViewer software.

With TeamViewer MSI you can deploy your TeamViewer full version or Host module via Active directory easily to all your endpoints.

Please see the attached manual for the MSI deployment in TeamViewer 9 (upper right corner of this message).

Customers with a Business or Premium license could write and use a script which

uninstalls the local TeamViewer
Installs TeamViewer 9
Adds automatic Account assignment

Please be advised that TeamViewer does not provide such scripts. Also, we are not able to proofread such scripts.

Updating the QuickSupport to TeamViewer 9

With TeamViewer 9, TeamViewer made a tremendous step forward to increase the usability of the QuickSupport module.

You can generate the QuickSupport module within the Management Console under Design& deploy.

Every change you make to your module will automatically apply to the custom module like a new text or a new logo.

Please make sure to have your license (in version 9) activated on your TeamViewer account.

This is how to proceed:

Login to your account via the Management Console
Click on your name in the upper right corner, then click on Edit Profile
In the General tab, line License, click on Change license
Click on Legacy License Key Activation
Enter your license key (the key is indicated your latest invoice) and confirm with Upgrade & Logout (the license key you got initially did not change during the upgrade to TeamViewer 9 - please feel free to use this key from your last invoice)
Now, your modules should be created in version 9.

My license says it will expire. What does that mean?

My devices are running with Windows 2000/Server 2000. What can I do?

Please install TeamViewer 8 on these devices. Your license in TeamViewer 9 is also working with TeamViewer 8. TeamViewer 8 received the security patches we deployed in December 2019.

Can I get a list of TeamViewer IDs from all my remote devices?

TeamViewer can not provide you with such a list.

I hope this info helps you.

Best, Esther

Nathan026

With over 1000 TeamViewer hosts in our contact list all on different versions, is there a simple way to get a list of the hosts and their versions? This would help us make the new deadline.

EDT_srl

I agree with ipnotech,

we have a perpetual license of teamviewer 6 that should work.

We have many client, industrial m achine too, all over the world that cannot be reached since yesterday 15-01-2020

please solve the problem, otherwise we could suffer serious economic damge.

Ivan C. - EDT srl from Italy

JKesselaar

Good afternoon,

I am wondering if an e-mail gets send out to all users or only the users that have either a 5, 6 or 7 license themselves?

If an e-mail did get send for the new end date. i have not recieved any e-mail yet hence why i am asking. now i've been checking the forums since thurseday since we've lost about 160 of our customers who have older systems. luckely todat we've noticed about half of those returning to function. and we have updated these systems to atleast TV version 9. shamefully the other half of the systems we will need to physicly go to.

Kind Regards,

Joey Kesselaar

nowakowski

Thank You for all the help.

EBF

I was pointed here from the thread below but it doesn't answer the question. "I'm forced to install version 9 but now it says I have the free version."

https://community.teamviewer.com/t5/General-Questions/teamviewer-host-7-update-teamviewer-9-independently/m-p/79367

I had version 8 which stopped working today and forced me to install version 9. I did that and it's asking me for an activation key. Fortunately I found my invoice from 2014 entered it and it says it's an invalid key. Please help. I have 500 laptops to support and today was a nightmare walking people through things step by step instead of fixing things for them. I really do not like how you hide solutions but make the $1000 fix with a credit card easier than buying things on Amazon for those who don't own their companies.

1stCall

HI all,

I've been an avid user of teamviewer since around 2011 or 2012. I know that business models tend to change over time and putting resources into a product that doesn't generate revenue tends to not make financial sense even though the entry point isn't very inexpensive.

We've noticed that some of our older clients using teamviewer 6 no longer generate user ID's they have passwords but no ID.

We have to manually go onsite, and uninstall and reinstall our most recent version. (we have a perpetual license for Teamviewer 12 Corp.

Is there any reason why 100% of our version 6 users are doing this?

We have no intention of upgrading, We just simply can't justify spending the 200/month. We were told by our rep we should get in now before it goes up. theres no way..

Thanks for taking the time!

Natascha

Hi @noraa31, Hi @DanniHansen

Thank you for your replies.

I kindly ask you to have a look at our statement regarding the security patches for version 8-14 which includes the information about the shut down of version 5-7 (in the accepted solution).

You will find the announcement here.

Thank you very much for your understanding and have a great day.

All the best,
Natascha

lumiadmin

Many Teamviewer customers are in this situation. We called support yesterday, the only solution is to upgrade.

They do not understand that you cannot simply upgrade an entire fleet.
The solution would have been to support customers with a communication on obsolescence. of version 7.
They prefer to force through and let go of impacted customers.
In the absence of a solution, we will no longer work with teamviewer and will let people know.

lumiadmin

Hello Teamviewer,

We have been corporate clients for several years. We have deployed several thousand Teamviexer 7 hosts on board (machine 2 machine).
On January 15, you shut down the servers that allow us to maintain this equipment (on-board therefore non-upgradeable).
No serious communication was made for this break in service. You leave your customers without efficient support. For a company that sells a support tool, this situation is incomprehensible.
Will you be making a real obsolescence plan for your old versions or will you continue to cut your customers brutally from your paid services? Your communication is not serious.

lumiadmin

unacceptable !!

Thousands of embeded clients with Teamviewer 7 (embeded = no access to upgrade)

WoodCol

Yes found same -- https://community.teamviewer.com/t5/Announcements/New-updates-for-TeamViewer-8-14/m-p/80715

ipnotech

@EDT_srl wrote:
I agree with ipnotech,
we have a perpetual license of teamviewer 6 that should work.
We have many client, industrial m achine too, all over the world that cannot be reached since yesterday 15-01-2020
please solve the problem, otherwise we could suffer serious economic damge.
Ivan C. - EDT srl from Italy

Hi Ivan,

I think I have worked it out.

I have updated teamviewer 7 to version 9 and then reactivated it with the TW7 existing premium license. You will also neet to update your clients' teamviewer version to 9.

Ciao

WoodCol

Teamviewer 5 is also not activating. It would be appreciated if the company comment if this is an issue they are resolving or change in policy regarding these older versions.

ipnotech

Hi,

I have a perpetual license of Teamviewer 7 that cost $1500 aud and today it is not activating anymore.

If I have a perpetual license it should still work.

Best Regards

Czaja0

Hi!

We had version 5 business lifetime licence.

I've already upgraded to version 9 but it's saying it's free version.

Do I need to enter my licence number? If yes will it eat one of our acivation counts (it's 10 in business version as far as I remember) ?

mLipok

I asked the same question long time ago (in some other form).

I'm curious in answer from TV Team.

EDIT:

https://community.teamviewer.com/t5/API-and-Scripting/How-to-get-list-of-outdated-host/m-p/68432#M1061

lumiadmin

Boujour,
Thank you for taking into account the alerts from companies affected by this downtime. (Corporate customer license, maintenance by teamviewer of embedded systems with TW host v7 to v15)
We have 2000 embedded systems to patch remotely.
The delay of a few days is short before the servers are shut down again on February 5.
Can you extend this deadline?
thank you for your reply

Esther

Hi @lumiadmin

Thanks for your post.

I understand that this situation as not ideal for you as well as other customers.

While TeamViewer 8 and above received the security patch in December, the versions older than TeamViewer 8 couldn’t be patched. This is the reason why we needed to deactivate the versions 5 -7 a few days ago.

The security aspect is also the reason why we cannot extend this period longer, and we can only stress the importance of updating to -at least- TeamViewer 8.

Thank you for your understanding that security has the utmost importance for TeamViewer, and please accept our apologies for the inconvenience this causes to you!

Thanks and best,

Esther

tez

I would question the legitamacy of turning off the servers as the contract states that they gurantee that they would provide services for a minimum of 10 years. It doesn't matter if they changed the T&C on later versions, if your agreement remained at a specific version, those terms still apply.

Eventually they will mop up all those who remain on perpetual and force people to subscription.

AndrewMorison

Hi @Natascha / TV,

As others have asked, but we don't seem to have received a reply; some of us have thousands of remote endpoints within our Management Console. There doesn't seem to be an easy way that I can see, that it shows the version of the client.

For lots of your partners who have owned Teamviewer going back for us to Version 3, we need a way for the console or a report, to tell us which ID's have what version.

It's not possible for us to log into each of them to find out.

I'm sure that each client when they connect to your servers, tells you what version they are, all we are asking is for this to be passed on to us.

Without it, it could do, untold damage should a device be deactivated and we are not able to regain access to the main in case of an issue with our customer. We would be held liable for this.

I'm sure this is not an unfair request.

Please note, that I am also very unhappy that only those who held those license 5-7 were told about this. Surely you understand that your user base don't upgrade all clients to the latest just because you have the latest version yourselves.

Look forward to a quick response, with another possible delay to take into account all of those partners who are now unknowingly going to have issues.

Andrew Morison
IT Group Manager
Techno Group

gardenzwerg

runs only until February 5th, 2020

[Third-party download link removed by moderator - to ensure security please only download TeamViewer from the official website]

Esther

Hi @AndrewMorison

Thanks a lot for your feedback.

While we do offer a service that could provide such information (called: TeamViewer Monitoring & Asset Management) it would not work in this scenario (with TeamViewer versions under v11) on the remote devices. More info here.

Hi @ADMINPYRAM

TeamViewer 5, 6 and 7 are no longer available for downloads. The "oldest" possible version to download is TeamViewer 8. Here is the link to get the download: Download TeamViewer 8 and 9

In addition, TeamViewer does not support TeamViewer on Windows 95/98. Please find more information about which operating systems are supported here: https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141

Thanks for your understanding,

Esther

mLipok

@Esther wrote:
============================================
Can I get a list of TeamViewer IDs from all my remote devices?
TeamViewer can not provide you with such a list.

The questions was
============================================
@Nathan026 wrote:

With over 1000 TeamViewer hosts in our contact list all on different versions, is there a simple way to get a list of the hosts and their versions? This would help us make the new deadline.

============================================

Specyfically:
"is there a simple way to get a list of the hosts and their versions?"

My Conclusion:

The problem is how to prevent problems, i.e. how do I know where the old versions are, of course without logging into remote hosts.

The point is not to log on to unnecessary hosts that are up-to-date.

TWhidden

100% why I just looked at this thread. We have hundreds of connections. Dont want to connect to each one. If TV knows the version of TV, why cant they put like a nice Icon on the screen so we know what one needs to be updated. That would be a huge huge help!

Also, we didnt get that email, and this isn't enough time. This is going to cause some serious ripples for people, including us.

fogelfish

One of my licensed users apparently did not have to apply the original license once TeamViewer was updated, and so I didn't either, but that was the problem. I had to apply my original license after I upgraded to version 9. Now I can connect to other version 9 free clients.

henschen

We have a full Version 6 license today we have a bunch of clients (30-40 known so far across multiple locations) that cannot connect to the teamviewer servers (Gives the "check your internet connection error) If we unintall and install a newer version, it works fine. Uninstall and reinstall the licensed version 6 and back to not being able to connect.

Is there a problem with the teamviewer servers?

pistoff

I bought a perpetual license for Teamviewer 9&10. Unilateral alteration to the agreement by Teamviewer is permissible with NOTICE, but must respect the basic legal principle that both parties receive some sort of consideration in any contractual agreement. Altering the agreement in their own favor (in ANY way, financial, efficiency, internal organizational structure etc.) creates a situation where any protest to a modification is a very strong legal tool indeed. If a signer protests an agreement modification FOR CAUSE, the protest itself will (almost) automatically win and void the modification. Lets build a huge class action lawsuit!

One "FOR CAUSE" complaint could the imposition of hardship and expense : Teamviewer's modification of my perpetual license agreement creates a heavy burden to travel to all 10 of my locations and install new software (can't do it remotely).

Another "FOR CAUSE" basis might be that Teamviewer has not in good faith maintained and improved the product. They have abrogated their obligation to correct bugs and instead just tell you to buy a newer version (they won't even take a bug report!).

Another "FOR CAUSE" basis might be that the new version of software has different features that create a heavier load on the processor and higher bandwidth usage. Since I have 6 years of usage on my PERPETUAL license, I naturally have adjusted various aspects of my internal systems and processes to fit this software. Imposition of a new version, even if they don't charge for it, creates additional expense that was not contemplated in the original agreement.

Another "FOR CAUSE" basis might be - I had to replace my existing Teamviewer and it turned out that a different software was a better choice - Since Teamviewers action is the proximal cause of the burden/loss/expense/etc, arguably Teamviewer would be responsible for refunding the cost of the new software up to the amount I paid for my Teamviewer in the first place, in order to make me whole from my loss. They can argue that I received some value and attempt to depreciate their obligation - but determining the amount would have to be calculated proportionally based on years used and the lifetime of the product. Since 6 years is a vanishing fraction of forever, the depreciation would be mathematically approaching zero.