Samsung Galaxy Tab S5e Quicksupport rotated screen

googzmo

Hi!

On my Samsung Galaxy Tab S5e (Model nr.: SM-T725)

There is some issues with Teamviewer 15 Quicksupport,

as it is twisting the screen sideways, with the wrong aspect ratio(See attached images)

I am running Teamviewer Quicksupport v. 15.1.24 QS (UDP enabled)

My PC client(Win 10) is v. 15.1.3937

Sideways screenTablet infoAndroid info

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Comments

AnthonyBe

Can't believe this issue was reported in January and it's still unresolved in late April!

I'm seeing the same in two Samsung Galaxy Tab S5e tablets (WiFi only model)
Model: SM-T720
Android v9
Team Viewer Host 15.4.33 HM

johnsk

Hi @PeterAckermans

It's the 4G model here. The tablet belongs to my mother and I haven't revently tested whether the problem persists. I take it from you that it does. I had hoped for an update to the Android application that would remedy it.

Too bad.

PeterAckermans

same problem here. it worked on an old ASUS tablet.

do you have the WIFI only version of the S5e?

I use a version with 4G support.

Alexbits

Same here. How hard is to fix this!?

johnsk

I have the same problem. I don't know of any remedy.