Version 15 Crashing Often

Latest version of teamviewer 15 just keeps on crashing. My computer is running a newly installed Windows 10 x64 Pro 1909. It stay connected to the internet all the time. No sleep here.

Crashes 1-2 a day, random times

Faulting application name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
Faulting module name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
Exception code: 0xc0000005
Fault offset: 0x01248503
Faulting process id: 0x1aa0
Faulting application start time: 0x01d5cc964583c580
Faulting application path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Faulting module path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Report Id: 0644640a-ca87-4316-b917-39c5df8bc07b
Faulting package full name:
Faulting package-relative application ID:

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Windows

Question

Issue

Commercial usage

TeamViewer 15

Comments

TechNick

This only happens when I connect to an Android device, using Computers&Contacts, but still happening in 15.39.3

TechNick

KEY_VALUES_STRING: 1

Key : AV.Fault

Value: Read

Key : Analysis.CPU.mSec

Value: 10421

Key : Analysis.DebugAnalysisManager

Value: Create

Key : Analysis.Elapsed.mSec

Value: 10856

Key : Analysis.IO.Other.Mb

Value: 0

Key : Analysis.IO.Read.Mb

Value: 0

Key : Analysis.IO.Write.Mb

Value: 0

Key : Analysis.Init.CPU.mSec

Value: 702

Key : Analysis.Init.Elapsed.mSec

Value: 3243

Key : Analysis.Memory.CommitPeak.Mb

Value: 299

Key : Timeline.Process.Start.DeltaSec

Value: 3486

Key : WER.OS.Branch

Value: vb_release

Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version

Value: 10.0.19041.1

Key : WER.Process.Version

Value: 15.39.3.0

FILE_IN_CAB: TeamViewer.exe_230223_134203.dmp

COMMENT:

*** "C:\Tools\SysinternalsSuite\procdump.exe" -accepteula -j "C:\Tools\SysinternalsSuite" 15784 720 18BE0000

*** Just-In-Time debugger. PID: 15784 Event Handle: 720 JIT Context: .jdinfo 0x18be0000

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)

eax=213f0fe8 ebx=137dafd0 ecx=00000001 edx=00000040 esi=00000300 edi=237c6020

eip=02d6f43d esp=1815f368 ebp=1815f3b4 iopl=0 nv up ei pl nz na po nc

cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

TeamViewer+0x28ff43d:

02d6f43d d940fc fld dword ptr [eax-4] ds:002b:213f0fe4=????????

Resetting default scope

EXCEPTION_RECORD: (.exr -1)

ExceptionAddress: 02d6f43d (TeamViewer+0x028ff43d)

ExceptionCode: c0000005 (Access violation)

ExceptionFlags: 00000000

NumberParameters: 2

Parameter[0]: 00000000

Parameter[1]: 213f0fe4

Attempt to read from address 213f0fe4

PROCESS_NAME: TeamViewer.exe

READ_ADDRESS: 213f0fe4

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 213f0fe4

STACK_TEXT:

WARNING: Stack unwind information not available. Following frames may be wrong.

1815f3b4 02d6f848 000236e0 00000000 237c6018 TeamViewer+0x28ff43d

1815f3e4 02d6e6e9 137dafd0 00000000 1815f418 TeamViewer+0x28ff848

1815f42c 02d6e9e5 137dafd0 00000000 29750048 TeamViewer+0x28fe6e9

1815f468 01d04a23 137dafd0 29750048 1815f54c TeamViewer+0x28fe9e5

1815f564 01d04c1c 137c5dc8 00001e00 29750048 TeamViewer+0x1894a23

1815f698 01cf003b 29750048 000001e0 00000000 TeamViewer+0x1894c1c

1815f82c 771d3ce6 00000000 00000000 00000000 TeamViewer+0x188003b

00000000 00000000 00000000 00000000 00000000 ntdll!RtlFreeHeap+0x46

SYMBOL_NAME: TeamViewer+28ff43d

MODULE_NAME: TeamViewer

IMAGE_NAME: TeamViewer.exe

STACK_COMMAND: ~37s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_TeamViewer.exe!Unknown

BUCKET_ID_MODPRIVATE: 1

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x86

OSNAME: Windows 10

IMAGE_VERSION: 15.39.3.0

FAILURE_ID_HASH: {899d9c67-6414-72bb-e28c-24059a615a23}

Followup: MachineOwner

kbeier

I have still this Problem!

TeamViewerDontWork

I have still this Problem!

zianetworks

New version 15.2.... seems to have fix this issue. Thank you!

classicevo

Having the same issues with commercial license

Have opened a support case ID: [The personal information has been removed as per the community guidelines.]

MRDC

Same thing. Dunno what to do...

Faulting application name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
Faulting module name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
Exception code: 0xc0000005
Fault offset: 0x01248503
Faulting process ID: 0x7248
Faulting application start time: 0x01d5d3cc1b30f801
Faulting application path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Faulting module path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Report ID:
Faulting package full name:
Faulting package-relative application ID:

Ryan_O

Same. Commercial license, sometimes it crashes a few times a day, sometimes it goes a day or two before crashing. 99% of cases the faulting application and module are TeamViewer.exe, but one instance the faulting module was kernelbase.dll All of this began with updating to version 15.