Lost recovery code and 2FA

suliohad

Hello,

I don't remember when I activated the 2FA, so I dont really know where is the recovery code, and old phone with Authenticator died, I am still connected to the user on my PC, any way to deactivate 2FA or re-aquire the recovery code?

JeanK

Hello @suliohad

Thank you for your message and welcome to the TeamViewer Community! ?

We explain how to proceed in this post right here: Re: Unable To Disable 2fa even with the Recovery code 

Best regards

Jean