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Commercial use - Connection time out



  • rrhandle
    rrhandle Posts: 0 Newbie

    My free version has stopped working. I can connect to someone's computer, but it automatically logs me out have a minute or two. The message I receive says I need to update my license, but I am using the free version. I tried using it on my laptop also. Same thing. I have uninstalled and reinstalled a number of time. Even cleaned my registry. Is the free version no longer supported?

  • gurugary
    gurugary Posts: 4 ✭✭

    I'm having same problem, happened after they reinstated login, First they said I might be using it commercially and then after I explained I only use it to connect to a computer in the basement to save walking up and down stairs, they allowed me to reconnect and since then I've been getting this rapid time out. Really getting discouraged with Team Viewer/

  • PJL
    PJL Posts: 2 ✭✭

    I am having the same issue. Has Teamviewer stopped being free for personal use?

  • ibullen
    ibullen Posts: 3 ✭✭
    edited December 2020

    I'm having the same issue. Booted off in < 2 minutes.

    I just upgraded to the latest version and added multi-factor authentication - now with 2 minutes sessions I can't help my mother in her 90's and another city select and buy a book for a Xmas gift for a niece as the first one she got was unexpectedly in another language.

    COAL in your stocking TeamViewer.

    **Information removed as per Community Guidelines** takes off time limits for days near Xmas and New Years on free accounts, but you dump the free users who could recommend you?

    I guess I'll email over a **Information removed as per Community Guidelines** and screen share but the talking through what to do for non-tech savvy seniors is an added challenge. Very unimpressed. Enjoy your network bandwidth pulled from the free accounts.😒

  • CS001
    CS001 Posts: 1 Newbie

    I too have the same issue!

  • beggar_amazing
    beggar_amazing Posts: 4 ✭✭
    edited December 2020

    Whats the deal here? I've been using teamviewer for years and now all of a sudden I'm being logged out in under a minute.

    I posted about this yesterday, and someone (I assume a Mod) removed my post entirely. No record of it in my "discussions". Where's the customer support in that? At least tell me ** bleep ** is causing it to log out.

  • sillycat41
    sillycat41 Posts: 6 ✭✭

    I'm having the same problem. There doesn't seem to be any support.

  • KCount
    KCount Posts: 1

    Same here. Can't find any documentation as to what the issue is.

  • anm8r69
    anm8r69 Posts: 1

    mine seems to have a 5 minute time limit! Please help explain.

  • JukEboX
    JukEboX Posts: 2 ✭✭

    I asked the same question a week ago and they cleaned out my question too. After the years of referrals and a paid subscription I am just going to be ignored?

  • gurugary
    gurugary Posts: 4 ✭✭

    same problem here, looks like TV has a widespread problem they don't want to advertise, particularly if they are hiding the complaining posts. My problem has been going on now for over a week and the timeout occurs in about 90 seconds.

  • beggar_amazing
    beggar_amazing Posts: 4 ✭✭

    Weird thing is, it's only happening when I use my free personal account from my work computer.

    We have a commercial account for work, so when I remote into my work machine from home, I sign into our commercial account to access my work machine.

    In the reverse scenario though, if I want to access my personal home computer from the office, I instead sign into my personal account (while at the office) to access my personal computer. It makes sense that I would not want my home personal computer accessible to my office peers. In this scenario is where I hit the brick wall and get logged off quickly.

    However, if I use my personal account on my laptop (from my office network, though not my office "account"), I am able to access my personal computer and am NOT logged off.

    I suspect it has something to do with switching between a paid commercial account and a free personal account, both using the same exact computer (but not at the same time).

  • Greetings! I'm a first time user. I'm trying to gain access to my friends computer and immediately after I put your ID in and hit connect I get a popup message stating "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate rechecks are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until..."

    This message displays every time. How should I proceed? Thank you, Lauren

  • KeoweeJohn
    KeoweeJohn Posts: 4 ✭✭
    edited December 2020

    Isn't it interesting that Teamviewer apparently completely ignores this Teamviewer community board even though this is where they send "free users". No one from Teamviewer ever responds to provide explanation or assistance. I received my first "Commercial Use Suspected" notice back in early November. The timing was especially troublesome because I was then scheduled for knee replacement surgery on November 6, and several of MY computers that I need to access are located in my basement office and I could not navigate the stairs. I submitted a personal use statement using the website as required by Teamviewer. I received a response email on November 11, indicating my account had been reset. Unfortunately I continued to receive the same commercial use messages, blocking my use. While Teamviewer says that the problem can be due to either of the two units being flagged, when I was finally able to test from the remote end to one of my other PC's I did not experience the blockage. All of my computers are on the same LAN. For now I am opting to use **Information removed as per Community Guidelines** even though it is certainly not an optimum solution, especially when I am away from my LAN. I was in IT for 30+ years including serving as CTO/CIO at two regional banks. I have never seen such blatant disregard for a base of customers, even it unpaid. If Teamviewer is not going to provide support for their free users, they should just pull the free product.

  • KeoweeJohn
    KeoweeJohn Posts: 4 ✭✭

    OOPS, I was wrong. Apparently some unhelpful soul is monitoring this Forum and deletes suggestions for alternative products.

  • rrhandle
    rrhandle Posts: 0 Newbie

    Been using the free version for a few years. Use it about once a month. Suddenly both the PC and Laptop are telling me I have to get a license. I have tried uninstalling it and install a new copy on the PC, but still getting the same message.

  • b_broody1
    b_broody1 Posts: 2

    I spent 2 weeks trying to cleared up the fact that I was not using Teamviwer commercially. Finally got that cleared, now it times me out a minute or two when I sign in.

  • liselotte
    liselotte Posts: 0


    I am using Teamviewer at my job and recommend it to customers but I do not have a professional account on my own computer.

    I have created a personal free account on behalf of my mother (87) who is a in a retirement home in France, so that I can occasionally operate her Android tablet remotely from Canada. I don't use it for anything else..

    Unfortunately, less than a minute after connecting to the tablet, I receive a "Timeout" message, followed by another saying "connection blocked after timeout. Your license limits the maximum session duration to a partner; immediate reconnects are blocked. please try later or upgrade your license".

    Do real "free" account exist ? As being blocked for one or two connections a month after less than a minute is not an option.

    Am I doing something wrong ?

    Thank you.

  • Jenni
    Jenni Posts: 5 ✭✭


    I am hoping someone can help me. I use TeamViewer for personal use but was flagged as commercial. I've submitted my request to reset my account twice since Nov 22 and when I go in to try to resubmit now, It says request pending but my last submission was 12/3. Any suggestions? I use TeamViewer to access my media center computer that is in a closet and to help my family with their computers and it's getting frustrating that I can't use it for more than 5 minutes!! ANY advice/suggestions would be VERY much appreciated.

  • SmTs
    SmTs Posts: 1 Newbie

    Same problem. >_<

    My computer is running Win10 Pro (not joined to a domain or anything). That's the only "commercial" thing about me. Any idea if that's what they're detecting?

    If I still can't use Teamviewer to support my septuagenarian family members after another month, I'm going to look for alternatives. >_>

  • LTskier
    LTskier Posts: 0

    I left the free version connected overnight by accident, and now it kicks me out after 30 seconds of connection with the message, "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until xx:xx."

    Can tech support please help reset (?) my account so I can use it for personal use again? Trying again later just has the same quick disconnect issue.

  • smryoung
    smryoung Posts: 1 Newbie

    Same problem here. I even tried changing my mac address and removing/reinstalling TeamViewer with the same problem. Can tech support please help reset my account too, so I can help Grandma get her new printer setup in time for xmas? Thanks!

  • beggar_amazing
    beggar_amazing Posts: 4 ✭✭

    Idk if you guys are experiencing this as well, but every time I post a new thread on this topic, they keep removing my post and pushing my comments over to this 196 page log document about commercial use. They have not responded to any of my inquiries at all (even to say "hey this might be your problem"). They also have not reached out to me in any capacity to tell me that they think I'm using it commercially.

    Does anyone know WHO to talk to in order to clear this up? Anyone have success out there?

  • DanielPaquin
    DanielPaquin Posts: 0 Newbie

    Hello, I am using teamViewer for personal use only helping family an friends. Each time I trying to help a friend on their IOS device I am getting the message "In lest than 1 minutes, will be terminating the session".

    Is there something I can do to ne abke to have 5 to 10 minutes session.

    With regards!


  • mander2020
    mander2020 Posts: 5 ✭✭


    I am using for personal usage only and i keep getting flagged for commercial usagae and I cannot access my machiones for more than aminut and i get disconnected. How do I get coded as personal and not commercial user?

  • will not allow connection of a computer saying that connection access has exceeded the limit and connection is blocked.

  • arw01
    arw01 Posts: 1 Newbie

    Having the same issue, there used to be a form you filled out and got ignored on. did that a couple of years ago and still have the same issue.

  • mander2020
    mander2020 Posts: 5 ✭✭

    Yeah, where is the form? There is no way to contact support.

  • how to fix error that says: license limits the max session duration to a partner and immediate reconnects are blocked

  • LeTroll
    LeTroll Posts: 0
    edited December 2020


    My TeamViewer ID has been suspected for a commercial use but I don't use it for that.

    Could you please make this message disappears?

    My ID is **Please Do Not Post TeamViewer IDs**.

    Thank you