Commercial use - Connection time outAnnounced

Same annoying issue.

I am not using TV for work purposes, im connecting to my home computer to do private stuff, yet it keeps blocking my connection.

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@Dr4co wrote:

I have the same issue..

It looks like they have disconntinued their support through their e-mail: support@teamviewer.com

I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

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form is here:- https://www.teamviewer.com/en/support/commercial-use-suspected/

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@jonairey wrote:

I'm getting the same too. Please help and reset my account. Thanks

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form is here.

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https://www.teamviewer.com/en/support/commercial-use-suspected/

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@L1nkside wrote:

Hello, 

im just using Teamviewer to connect to my own PC or a Buddys PC.
Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
Is there a way to get the "free" license back?

Thanks in Advance,
Fabian

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The form is here:-

https://www.teamviewer.com/en/support/commercial-use-suspected/

make sure you include the ID from the affected system. Its the 9-digit number on the allow connections page.

The appeal form is here:-

https://www.teamviewer.com/en/support/commercial-use-suspected/

you must include ID from the affected TeamViewer ID "allow remote control panel.

I have the same issue..

It looks like they have disconntinued their support through their e-mail: support@teamviewer.com

I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

I'm getting the same too. Please help and reset my account. Thanks

Hello, 

im just using Teamviewer to connect to my own PC or a Buddys PC.
Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
Is there a way to get the "free" license back?

Thanks in Advance,
Fabian

I used teamviewer for the first time in months to try and connect to my GF's pc and it blocks me immediatly after a timeout after updating. I HAD REQUESTED TO UNBLOCK ME ALREADY but yet you failed to even reply to my mail. ******...

Waiting time it's not counted in days, more like in weeks or months.

@Rosenduft12 

https://www.teamviewer.com/en/support/commercial-use-suspected/

Does anyone received a Mail ( Ticket ) from TV ? I contaced them yesterday but have no Mail received....

Sad to see my TeamViewer no longer works. I continuously get a message that I'm using the service for commercial use when I'm not.

I've used this service to share images with friends. I see that you now automatically see any log in from Windows servers as commercial which is why I'm having issues.

Time to look for a new service as this no longer works for me.

t blocked today and contacted them. Yet I will switch to other options today.

I got a reply and had my account fixed. How did you ask?

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@tom10271 wrote:

Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore

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Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore

My Account was again marked as "Commercial" . I Do not use it commercial !!!! 

i'vw marked FREE, but blocking session after 2 mins of use...

what happened? using only for personal use...

I have the same problem, system tell's me that i use it for commercial use. But i use only for my self between my lop top and home PC.

how can i resolve it?

I keep getting "Connection blocked after timeout" followed by " Your license limits the maximum ..."

how can I extend it also I'm using it for personal use... just to connect to my pc back at home to back up files or help my family out with simple tasks etc... 

Using Windows 7 (local pc) and Windows 10 (Remote pc)

I have Teamviewer open, logged in, and remote PC is set for password-use. 

I click 'Remote Control using password'.

It tries to connect: succeeds

Tries Authentication: succeeds

Tries to connect: I see

Initiating session
Initializing display parameters

Then after about 5 minutes, give or take... it closes, giving the 'thank you for playing fair'.

No error, no nothing. Just the usual pop-up blurb that is associated with timeout of session.

Why I have "commercial" mark?
I'm using your app to connect to my laptops. Yes, I have three computer on my account, but it don't make me commercial user. Or it is illegal now?

@Esther can you answer?

So it happens again and again. My account gets "commercial" tag, so i can't connect to my home PC from one of my two personal laptops. I send a message to support, a few days later my account has no restrictions and all is fine, but then when i change connection from one laptop to another i got "commercial" tag AGAIN AND AGAIN. Trird or maybe four time this year!

Can you do (or me) something to avoid it again?

Solution is from the big-gee company. "Silver/Shiny" remote desktop.

On 2019-05-18 - Teamviewer decided that "Commercial Use Detected" and I was not able to loge in to remote PCs anymore... Well I could log in but only for maybe 30-60 seconds before kicked out. Have opened a ticket, no response. Send multiple emails to sales@ emails... no replies. So looks like this "lets ignore (free) customers" in an ongoing thing for TeamViewer also in 2019.

hi

i'm using TeamViewer more then  5 years

never had a problem

in the last couple  month the session end's after 1 min

I'm a privet person and I'm using TeamViewer for waching my kids when thry are using the internet.

there is any way to make alonger session?

Tomer 

@VanjaGoPlay : I'm afraid it won't be enough: you'll need to fill the form for each TV ID of each computer

this could be the problem, you have point. ill try to delete work PC and see how does it behave. 

I completely agree with you, well said.

What is possibly the worst thing is that astoundingly there is absolutely NO WAY to talk to TeamViewer. Not even a general contact form.

This is my most frustrating gripe that is seriously considering making me completley ditch TeamViewer, which is not the way they should be treating their users, free or premium.

They wouldn't have the company they have today without their free users, so deciding to turn their backs on them is completely unjust.

So far I've created several tickets, even tried to complete a sales form to generate a response, and I've had nothing at all, not even an acknowledgement. I think there is something seriously wrong with their company practises.

If anyone does have a valid email address for support, enquiries, sales anything... it would be greatly appreciated!