Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

pv7721

I've just updated the Android APP, and the one star reviews caught my eye. There are countless of users complaining of the same thing, and there's the catch: TV can't edit your comments mentioning competitors. I guess that this might be the only way to make them react / change their minds / policy, lowering the global note and systematically mentioning competitors.

Erwin1234

You are not the only one. It seems teamviewer policies have changed and commercial detection algorithms have become more sensitive. Unlocking may work but only for a while.

The good news is that you can look for other free solutions now. Because I used teamviewer for years (I have a commercial license too) and thought it was perfect I never looked at what new solutions appeared on the remote control market. But actually there are several other good solutions for personal and free remote desktop control available now!

I wont post them here because it would not be fair to teamviewer. Google is your friend.

johnnyboydotcc

My advice? Give TeamViewer the boot and install *bleep* instead. Takes a bit of getting used to, but I now prefer it to Teamviewer. No more accusations of using software in a commercial environment. Goodbye TeamViewer.

DeepestBlue

Just wanted to add my "me too". I've been using Teamviewer to help out family and friends but suddenly this is commercial use. I have submitted a ticket, so I will see what happens.

[Deleted User]

How i said!
Remote connection disconnects after ± 2 minutes.
I have the free licence, and use this only for my father his laptop to help.

TV says this is a comercial use and stop.

Help

idiocracy

So i filled out the form like a month ago, little over one week ago i got an email saying they sorted it. But they didn't, still got the same popups as before. So i wrote back saying it didn't work. Over a week later, no response.

Now i filled out a new form, for the 3'th time. This is getting annoying really fast tbh.

karazis

@Natascha: I have exactly the same issue.

Please have a look at my account.

karazis

I have exactly the same issue.

I use TV only to help friends and I get "suspicious commercial usage"

TV support: What should I do?

asf137

Team viewer stopped working saying that it detected a commercial use!
It was a teamviewer mistake.
I need to access my computer!

bigelow

I constantly had a sign that the system was used for commercial purposes and I have 5 minutes. BUT !!!!
1. the system does not even give 5 minutes, knocks out after 1 minute.
Worked only with their home devices.

How can I remove this restriction?

Evanduril

Same annoying issue.

I am not using TV for work purposes, im connecting to my home computer to do private stuff, yet it keeps blocking my connection.

g4ugm

@Dr4co wrote:

I have the same issue..

It looks like they have disconntinued their support through their e-mail: support@teamviewer.com

I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

form is here:- https://www.teamviewer.com/en/support/commercial-use-suspected/

g4ugm

@jonairey wrote:
I'm getting the same too. Please help and reset my account. Thanks

form is here.

https://www.teamviewer.com/en/support/commercial-use-suspected/

g4ugm

@L1nkside wrote:
Hello,
im just using Teamviewer to connect to my own PC or a Buddys PC.
Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
Is there a way to get the "free" license back?
Thanks in Advance,
Fabian

The form is here:-

https://www.teamviewer.com/en/support/commercial-use-suspected/

make sure you include the ID from the affected system. Its the 9-digit number on the allow connections page.

g4ugm

The appeal form is here:-

https://www.teamviewer.com/en/support/commercial-use-suspected/

you must include ID from the affected TeamViewer ID "allow remote control panel.

Dr4co

I have the same issue..

It looks like they have disconntinued their support through their e-mail: support@teamviewer.com

I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

jonairey

I'm getting the same too. Please help and reset my account. Thanks

L1nkside

Hello,

im just using Teamviewer to connect to my own PC or a Buddys PC.
Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
Is there a way to get the "free" license back?

Thanks in Advance,
Fabian

LNDN91

I used teamviewer for the first time in months to try and connect to my GF's pc and it blocks me immediatly after a timeout after updating. I HAD REQUESTED TO UNBLOCK ME ALREADY but yet you failed to even reply to my mail. ******...

pv7721

Waiting time it's not counted in days, more like in weeks or months.

ChristianG

@Rosenduft12

https://www.teamviewer.com/en/support/commercial-use-suspected/

treptowers

Does anyone received a Mail ( Ticket ) from TV ? I contaced them yesterday but have no Mail received....

Hillsey

Sad to see my TeamViewer no longer works. I continuously get a message that I'm using the service for commercial use when I'm not.

I've used this service to share images with friends. I see that you now automatically see any log in from Windows servers as commercial which is why I'm having issues.

Time to look for a new service as this no longer works for me.

Thavreach

Happened to me as well, switching to **Third Party Product** now.

tom10271

t blocked today and contacted them. Yet I will switch to other options today.

g4ugm

I got a reply and had my account fixed. How did you ask?

@tom10271 wrote:
Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore

tom10271

Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore

treptowers

My Account was again marked as "Commercial" . I Do not use it commercial !!!!

koloskoff

i'vw marked FREE, but blocking session after 2 mins of use...

what happened? using only for personal use...

koloskoff

I have the same problem, system tell's me that i use it for commercial use. But i use only for my self between my lop top and home PC.

how can i resolve it?