I purchased a Business License but every endpoint I try to connect to gives me the "Commercial Use Detected" Msg.
Yes I am using it Commercially but I purchased a license. Why doesnt it reconize this?
in this Knowledge Base article you can find out how to activate your Business-license on your devices: How to activate Business license
You just need the license on one side of the connection to have a licensed connection. This should solve the issue for you.
Former Community Manager
I do have a business license on one pc but when I try to access an endpoint pc it gives me message "commercial use detected and will boot me off after 5mins
Please tell me what I am doing wrong and how to solve this issue.
Please make sure, that you are using the same TeamViewer version on both devices accordingly to the license version you are having.
For example: If your Business-license is valid for TeamViewer 10, please use TeamViewer 10 on your device and the endpoint. If your Business-license is valid for TeamViewer 9, please use TeamViewer 9 on your device and the endpoint. And so on.
If you would like to work with TeamViewer 12, you can update your license in our webshop.
All the best, Esther