Hello,
We cannot login in remote computer because teamviewer license are block it. The payment of bill [removed by moderator] was done yesterday. It is possible to active the account please. I could send a copy of payment by mail.
Regards
Bingooooo, thanks a lot.
Regards.
@murive We found the root issue. ?
Could you please try again and let us know?
Very sorry for the long back-and-forth...?
Best,
Jean
Hi Jeank, i´m so sorry but we continuos with the same problems. License blocked
@murive,
Now it should work (for real...).
Could you please log out and log in again, and try again? ?
Same error, license blocked.
For your information, bill number is **Please Do Not Post Personal Information**. Pay date 03/03/2020
@murive Could you please log out and log in again, and try again?
Hi Jeank,
Same problem.See attach file
Hello @murive
Thank you for your message. ?
I refreshed your license - could you please try again and tell me if it's working now? ?
We are sorry for the inconveniences caused. ?
One week later im still same issue. License is continuos blocked.
What do you recomende me.
Your license will be automatically reactivated once the payment has reached our bank accounts. It might take up to 2-3 working days the time the payment is processed by the banks.
If you need any further information, please let me know. ✌
