License Block

murive

Hello,

We cannot login in remote computer because teamviewer license are block it. The payment of bill [removed by moderator] was done yesterday. It is possible to active the account please. I could send a copy of payment by mail.

Regards

murive

Bingooooo, thanks a lot.

Regards.

JeanK

Hello @murive

Thank you for your message. ?

Your license will be automatically reactivated once the payment has reached our bank accounts. It might take up to 2-3 working days the time the payment is processed by the banks.

If you need any further information, please let me know. ✌

Best,

Jean

murive

Hi Jeank,

One week later im still same issue. License is continuos blocked.

What do you recomende me.

Regards

JeanK

Hello @murive

Thank you for your message. ?

I refreshed your license - could you please try again and tell me if it's working now? ?

We are sorry for the inconveniences caused. ?

Best,

Jean

murive

Hi Jeank,

Same problem.See attach file

 

JeanK

@murive Could you please log out and log in again, and try again?

Best,

Jean

murive

Same error, license blocked.

For your information, bill number is **Please Do Not Post Personal Information**. Pay date 03/03/2020

Regards

JeanK

@murive,

Now it should work (for real...).

Could you please log out and log in again, and try again? ?

Best,

Jean

murive

Hi Jeank, i´m so sorry but we continuos with the same problems. License blocked

Regards.

JeanK

@murive We found the root issue. ?

Could you please try again and let us know?

Very sorry for the long back-and-forth...?

Best,

Jean

murive

Bingooooo, thanks a lot.

Regards.