I have a customer that has been running TV V15.3.8497 and over the past several weeks (after they have activated a license) the service will randomly stop allowing remote connections. The error messages that come up vary from the standard "Unable to Connect - Please check your internet connection" to the "Proxy Server" errors. I have tried to reach out to Support via the 800 number but am told to submit a ticket to get this resolved. At this point my customer is looking at different remote access options and I would like to get this resolved before they cancel this subscription.
